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Santander US Branch Operations Manager, Marlboro, MA in Marlboro, Massachusetts

Branch Operations Manager, Marlboro, MA

Marlboro, Massachusetts

Solid handshake? Winning smile? Big, bold and bright ideas? If that sounds like you, it’s time to drop everything and start getting excited – because we’re waiting to welcome you to an awesome future. One where you’ll be able to give your entrepreneurial spirit room to grow as you build a rewarding career alongside people as friendly and enthusiastic as you are. So get some screen time with the videos below, and discover how you can Santander.

Our Culture

  • Diversity and inclusion — We work together to create an environment that welcomes diverse perspectives and talent.

  • Corporate responsibility — Our corporate responsibility programs share a common purpose of giving back to the community.

  • Balance and wellness — Our benefits help you live your life to the fullest while balancing work and personal goals.

  • Educational opportunities — We foster a culture of learning, inspiring you to further develop your skill set and education.

Benefits & Rewards


Medical, Dental, Vision Pre-tax Health Accounts, Short- and Long-term Disability EAP, Health Advocate Services

Savings Plans

401(k) Retirement Plan Up to 5% 401(k) Matching Additional Investment Options

Family Support

Paid Parental Leave, Adoption Assistance, Dependent Care FSA, Tax-advantaged Transit/Parking Legal Assistance Plan


Life, accidental death, business travel accident, long- and short-term disability insurance coverage

Additional Perks

Tuition and computer purchase reimbursement, plus discounts for cell phone, fitness and auto/home insurance

Work/Life Balance

Paid Time Off (PTO), Holiday Time Off, Volunteer PTO, Travel Discounts

Job Description

Req ID: 2104827

Santander is one of the largest banks in the world, and one of the top banks in the United States based on deposits. With a principal presence in the northeast U.S., Santander’s retail division serves nearly 2 million customers and more than 5% of small businesses in the US.

The Sr. Specialist, Branch Operations Manager performs the operations and service functions of the branch, including adherence to all security, reconciliation, monitoring and balancing policies and procedures. S/he specializes in our branch customer experience through lobby management, transactions, and servicing for retail and business customers. As a branch leader, the Branch Operations Manager acts as a trusted expert on a wide range of policies providing clarity, guidance on execution, and assistance with escalations.


  • Adheres to applicable compliance/operational risk controls in accordance with Company or regulatory standards and policies

  • Functions as the Vault and/or ATM Custodian, to include balancing

  • Completes branch currency ordering, maintains negotiable inventory, and maintains audit logs

  • Performs sporadic teller cash counts

  • Acts as the second in command to the branch manager, taking a leadership role to ensure fundamental behaviors and routines are executed. For example, announces new products and services, customer experience scripting, operations updates, daily plan, key activities to accomplish for the day.

  • Assists branch manager with staff scheduling.

  • Provides a variety of transactions for customers, including typical consumer transactions i.e., cashes checks and processes checking and savings account withdrawals and balancing duties, etc., while seeking opportunities to develop customer relationships and identify sales opportunities; utilizes basic sales techniques to deepen existing customer/prospect relationships.

  • Researches and resolves account problems in partnership with Branch Manager

  • Observes end to end teller transactions and using coaching tools, prompts to help team members improve customer experience in branch.

  • Effectively communicate with customers to ensure a great customer experience, consistently executing the behaviors required to deliver respect through Santander’s Customer Experience standards

  • Document changes made to branch policy, cascading information to team members and proactively inspecting and testing for operational readiness.


  • High School Diploma Required.

  • 3-5 years demonstrated successful experience in branch banking, or a related operations/support function

  • Broad knowledge of Company policies and procedures, services and products

  • Extensive knowledge of branch operations and regulatory requirements

  • Excellent organizational, communication and interpersonal skills

  • Excellent cash-handling skills, and the ability to maintain and balance a cash drawer

  • Good analytical and problem-solving skills

  • Self-motivated to succeed in a goal driven environment with the desire to motivate & coach others to succeed

  • Strong organizational, time management and prioritization skills

  • Proven ability to demonstrate exceptional customer service

  • Ability to interact with varying customers (consumer to small business) and to effectively handle difficult customer conversations

  • Computer literate with proficiency in Microsoft Word and Microsoft Excel

  • Basic understanding of personal finances and concept of budgeting

At Santander, we value and respect differences in our workforce and strive to increase the diversity of our teams. We actively encourage everyone to apply .

Primary Location: Marlboro, Massachusetts, United States

Other Locations: -,Massachusetts-Marlboro

Organization: Santander Bank, N.A.

Santander is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, genetics, disability, age, veteran status or any other characteristic protected by law.

US Candidates/Employees: Click here to view the “EEO is the Law ( ” poster and supplement and the Pay Transparency Policy Statement. (

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