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Dairy Farmers of America Customer Contact Representative in Mansfield, Massachusetts

Position : Customer Contact Representative

Location : Mansfield, MA

Requisition ID: : 24832

DFA is seeking a Customer Contact Representative to join our team in Mansfield!

The Customer Contact Representative will ensure daily and periodic orders and transactions into the system in a timely and accurate basis, employing knowledge of the order-to-cash process to provide a high level of customer service.

Duties and Responsibilities:

  • Accurately keys both verbal and written orders after verifying content and/or calculating cash totals.

  • Verifies daily check-off sheets to ensure all required orders are entered in the system.

  • Accurately processes all documents related to billing (including credits, delivery confirmations, etc.).- Communicates with both internal and external customers to investigate and resolve discrepancies in the order-to-cash process.

  • Maintains files for all order-to-cash transactions and their supporting documents.

  • Assists others in meeting daily and periodic deadlines.

  • Performs special projects and miscellaneous duties as assigned.

  • The requirements herein are intended to describe the general nature and level of work performed by employee, but is not a complete list of responsibilities, duties, and skills required.

  • Compensation and benefits:

  • $20/hour with OT potential

  • Medical, Dental, Vision benefits

  • 401k Employer Match

  • Life Insurance – Company Paid

  • AD&D, STD and LTD - Company Paid

  • 18 days of Paid Vacation

  • Paid sick time

  • And more...

  • High school diploma (or equivalent) plus one year of related order-to-cash experience required

  • One year of post-secondary education with emphasis on business and/or accounting related discipline preferred

  • Excellent communication skills

  • Strong customer focus

  • Proficiency with Microsoft Windows, intermediate Excel skills

  • Reliable and has the ability to meet deadlines

  • Detail-orientated

  • Team player

  • Proficient 10-key skills

  • Ability to research and resolve order-to-cash related problems

EEO/AA/Female/Minority/Disabled/Veteran

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