About us National Grid is hiring a Supervisor for our Customer Meter Services department in Malden, MA. Every day we deliver safe and secure energy to homes, communities, and businesses. We are there when people need us the most. We connect people to the energy they need for the lives they live. The pace of change in society and our industry is accelerating and our expertise and track record puts us in an unparalleled position to shape the sustainable future of our industry. To be successful we must anticipate the needs of our customers, reducing the cost of energy delivery, today and pioneering the flexible energy systems of tomorrow. This requires us to deliver on our promises and always look for new opportunities to grow, both ourselves and our business. ## Job Purpose Responsible for the daily supervision and organization of assigned operations personnel in order to effectively accomplish job tasks in line with departmental and National Grid requirements. This may include oversight and/or collaboration with Construction Personnel, Field Operations Personnel, External Contractors, Gas Emergency First Responders, Service Persons, Mark-out Personnel, and other company or contractor employees on National Grid job sites, in a cost-effective manner. ## Key Accountabilities + Ensure the safety, reliability, security, and integrity of our gas customers’ premises as well as the Company’s distribution system, consistent with Company goals, objectives, and policies, in full compliance with existing and future governmental codes and regulations. Sound implementation of policies and procedures that ensure public safety, maximize customer satisfaction, and fulfill statutory requirements while meeting or exceeding performance incentives. + Protect the safety of the public, company property and personnel through monitoring and enforcement of work rules, standards and procedures for emergency response, leak investigation, and other scheduled work, while remaining fully compliant and within budgetary limitations. + Respond to gas emergencies and coordinate with other Company emergency response personnel, Emergency Response Agencies, Regulators and the Police and Fire Departments. + Support achievement of goals, including operational targets, mandated objectives, budget goals, emergency response and safety. + Supervise a culturally diverse workforce, through coaching, counseling, and team building to effectively and efficiently accomplish job tasks. Responsible for workplace safety to ensure safe working conditions are maintained through field inspection of work sites and equipment. + Participate in on-call or after hour supervisory duties. Applicants should have quality labor relations skills, in order to interpret contract language, resolve grievances and discipline cases including issues related to sickness and poor standards of work, and initiate and institute corrective action where necessary. Maintain compliance with OSHA, PUC and DOT regulations. ## Qualifications + Bachelor’s Degree preferred and 5+ years related work experience to include supervision of others/SME experience/Project Lead experience. + Prior Leadership experience with a focus on Gas Construction, Gas Field Operations, and Customer Meter Services is a plus. + Operations related work experience is required. + Technical knowledge of distribution system, engineering, construction and maintenance practices + Knowledge of State and Municipal gas codes. + Working knowledge of company information systems and technologies related to field operations (MAXIMO, DIGSAFE etc.) + Exceptional safety record, strong oral and written communication skills with the proven ability to maximize performance of subordinates. + Solid planning and organizing skills are required. + Valid driver’s license required. ## More Information This position has a career path which provides for advancement opportunities within and across bands as you develop and evolve in the position; gaining experience, expertise and acquiring and applying technical skills. Internal candidates will be assessed and provided offers against the minimum qualifications of this role and their individual experience. National Grid is an equal opportunity employer that values a broad diversity of talent, knowledge, experience and expertise. We foster a culture of inclusion that drives employee engagement to deliver superior performance to the communities we serve. National Grid is proud to be an affirmative action employer. We encourage minorities, women, individuals with disabilities and protected veterans to join National Grid.