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Conduent Insert Operator Lead in Lynnfield, Massachusetts

Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.

Job Title: Insert Operator Lead

Location: Lynnfield, MA

Schedule: 2nd shift-3pm to 1130pm

Pay: $19.50-26.50hr (based on experience)

Job Description:

We are currently seeking a dedicated and detail-oriented individual to join our team as an Insert Operator Lead. In this role, you will be responsible for leading a team and performing various tasks related to document processing, including working with checks, transaction statements, and other materials. Additionally, you will oversee the operation of our BLUE CREST fleet of inserters, ensuring that all equipment is functioning properly and that quality standards are consistently met.


  • Lead a team of insert operators, providing guidance and support to ensure that all tasks are completed accurately and efficiently.

  • Process documents, checks, and transaction statements according to client specifications and service level agreements (SLAs).

  • Collaborate with scheduling, printing, and operations teams to coordinate workflow and meet production deadlines.

  • Operate BLUE CREST inserters, including EPICs, PULSEs, MSEs, and ad-mark equipment, ensuring optimal performance and efficiency.

  • Perform preventive maintenance and quality checks on inserters to identify and address any malfunctions or issues.

  • Document and communicate all equipment issues to supervisors or managers, following established protocols.

  • Understand the responsibilities of support staff and coordinate with them as needed to ensure smooth operations.

  • Monitor equipment continuously to ensure proper functioning and address any issues promptly.

  • Follow standard operating procedures (SOPs) and instructions to maintain consistency and quality in operations.

  • Complete all required documentation accurately and in a timely manner.

  • Review all materials processed to ensure that quality standards are met and maintained.

  • Troubleshoot any issues that arise during operations, ensuring that they are quickly identified and addressed.


  • Previous experience in a similar role, preferably in a production or manufacturing environment.

  • Leadership skills with the ability to motivate and guide a team to achieve goals.

  • Strong attention to detail and commitment to quality.

  • Ability to understand and follow instructions and standard operating procedures.

  • Excellent communication and interpersonal skills.

  • Experience operating BLUE CREST inserters or similar equipment is preferred.

  • Ability to lift up to 50 pounds and perform physical tasks as needed.

  • Flexibility to work in a fast-paced environment and adapt to changing priorities.

  • Problem-solving skills with the ability to troubleshoot equipment issues effectively.

If you are a motivated individual with a strong work ethic and a passion for maintaining quality standards, we encourage you to apply for this position. Join our team and contribute to our mission of delivering exceptional service to our clients!

Pay Transparency Statement:

Pay transparency laws in some locations require disclosure of compensation-related information. For this position, actual salaries will vary and may be above or below the range based on various factors, including but not limited to location, experience, and performance. In addition to base pay, this position, based on business need, may be eligible for a bonus or incentive.

Furthermore, Conduent provides a variety of benefits to employees, including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation or sick time.

The estimated salary range for this role is $19.50-26.50 per hour.

Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.

People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by clicking on the following link, completing the accommodation request form, and submitting the request by using the "Submit" button at the bottom of the form. For those using Google Chrome or Mozilla Firefox please download the form first: click here to access or download the form ( . You may also click here to access Conduent's ADAAA Accommodation Policy ( .

At Conduent we value the health and safety of our associates, their families and our community. For US applicants while we DO NOT require vaccination for most of our jobs, we DO require that you provide us with your vaccination status, where legally permissible. Providing this information is a requirement of your employment at Conduent.