ARAMARK Food Service Manager - Lifeworks Restaurant Group in Lynnfield, Massachusetts

Overview:

About Aramark

Aramark (NYSE: ARMK) proudly serves Fortune 500 companies, world champion sports teams, state-of-the-art healthcare providers, the world’s leading educational institutions, iconic destinations and cultural attractions, and numerous municipalities in 19 countries around the world. Our 270,000 team members deliver experiences that enrich and nourish millions of lives every day through innovative services in food, facilities management and uniforms. We operate our business with social responsibility, focusing on initiatives that support our diverse workforce, advance consumer health and wellness, protect our environment, and strengthen our communities. Aramark is recognized as one of the World’s Most Admired Companies by FORTUNE, as well as an employer of choice by the Human Rights Campaign and DiversityInc. Learn more at www.aramark.com at http://www.aramark.com/ or connect with us on Facebook at https://www.facebook.com/Aramark/ and Twitter at http://www.twitter.com/aramark .

Description:

Retail Brand Location Manager- Lifeworks Restaurant Group

The Multi site Location Manager Core purpose is to lead and inspire the teams to deliver upon ARARMARK/Peets service, quality and operational standards and to achieve financial targets in all aspects of the coffee bar. This includes daily flawless execution of ARAMARK/Peet’s operational programs as well as overall talent leadership. The Multi Site Location Manager drives for results and continuously seeks opportunities to improve, enabling growth for their team and Café business.

  • This Location Manager Role is overseeing a Multi-Site store location for a National Account Contract “Capital One Cafe’s”.

  • As a Multi-Site Manager you will travel between two stores

  • Within each Café we operate a fully license Peet’s Coffee Concept and work with hyper local vendors to provide bakery, grab & go items and catering.

  • In this position you will get the opportunity to have direct level client contact, interact with the local community, and be a part of innovative client concept.

Management position, responsible for developing and executing dining solutions to meet customer needs and tastes. Oversees and manages dining operations where customers order prepared food from a menu.

Essential Functions:

  • Leadership: Leverage Aramark's coaching model to engage and develop team members to their fullest potential. Reward and recognize employees. Ensure individual and team performance meets objectives and client expectations. Plan and lead daily team briefings. Ensure safety and sanitation standards in all operations.

  • Client Relationship: Maintain effective client and customer rapport for mutually beneficial business relationships. Identify client needs and communicate operational progress. Demonstrate excellent customer service using Aramark's standard service model.

  • Financial Performance: Ensure the completion and maintenance of P&L statements. Deliver client and company financial targets. Adopt all Aramark processes and systems, understand performance metrics, data, order and inventory trends; educate teams on key levers to improve margins.

  • Productivity: Create value through efficient operations, appropriate cost controls, and profit management. Comply with the Operational Excellence fundamentals by meeting and maintaining food and labor initiatives. Ensure entire team is trained and able to execute. Supervise team regarding production, quality and control.

  • Compliance: Maintain a safe and healthy environment for clients, customers and employees. Comply with all applicable policies, rules and regulations, including but not limited to those relating to safety, health, and wage and hour.

Additional Responsibilities:

  • Manage Front of House (Cafeteria, Food Court, Quick Service) dining operations

  • Develop and implement retail services plan to improve service, quality and profitability of service areas.

  • Maintain effective working relationships with other departments to provide a unified retail experience for customers.

The Ideal Candidate will:

  • Have at least three years previous management experience within the premium service or food industry or equivalent related experience and training. Coffee Experience a plus but not required.

  • Carry a friendly, energetic, personable demeanor and have demonstrated ability to lead and inspire passion for excellent customer service in a customer-first and quality-focused environment.

  • Be a great communicator with experience coaching, training and developing others.

  • Have demonstrated ability to build and inspire high-performing teams.

  • Be results-driven with a proven ability of developing and executing strategies to hit targets and goals, while maintaining efficient operations and standards.

  • Perform various physical tasks during the work shift.

Qualifications:

  • Requires at least 1 year of experience in management role

  • Bachelor's degree or equivalent experience

Aramark is an EQUAL EMPLOYMENT OPPORTUNITY/AFFIRMATIVE ACTION employer – Minority/Female/Disability/Veteran