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Atalian Global Services Service Manager (Operations) in Lynn, Massachusetts

Service Manager (Operations)

Lynn, MA, United States of America

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ATALIAN Global Services, Inc. is the U.S. division of ATALIAN Group, a Paris-based facilities services organization. Globally, ATALIAN Group operates in more than 30 countries on four continents and has revenues of over $3.2 billion and 125,000 employees. ATALIAN Global Services offers a full menu of facility service capabilities, illness prevention and cleaning, and a long history of providing clients the most creative and customized facilities support solutions in the industry, improving service quality, and often cost savings.

Job Skills / Requirements

The Service Manager directs daily operations of the local HVAC Service Department and manages accounts by successfully performing the following tasks, duties, and responsibilities:

  • Schedules, directs, and provides technical support for HVAC technicians and subcontractors to meet service demands and customers’ expectations.

  • Recruits, interviews, hires, and trains HVAC technicians as required to meet workload demands, and company or customer expectations and requirements.

  • Supervises and directs the HVAC technicians to effectively perform the functions of equipment repair, installation, start-up, operation, and other duties as required to ensure customer satisfaction.

  • Reviews technicians’ work to ensure quality meets established standards, techniques, and safety requirements; makes recommendations as requirements to improve quality and productivity.

  • Responsible for HVAC technicians’ performance appraisals, reviews and for setting improvement goals per company requirements.

  • Conducts group and one-on-one meetings with technicians as required for training, evaluation, and general communication; participates and/or conducts regularly scheduled departmental safety/informational meetings.

  • Ensure that personnel are being scheduled properly by skill level, efficiency, and training requirements.

  • Communicating daily with services technicians and project managers, reporting on project information, estimated time to complete jobs, labor hours and parts or material used.

  • Maintains communication with subcontractors and vendors and factory personnel concerning warranty issues, operational problems with products, premature failures, and other issues as they apply to products and equipment sold and serviced by the HVAC Service Department

  • Develops and monitors budgets, goals, and objectives to insure departmental profitability.

  • Reviews work orders, invoices, and time reports for accuracy, and to ensure timely cash flow and maintain minimal account receivables.

  • Specifies and makes sure that required parts are ordered in timely fashion to ensure work deadlines are met.

  • Ensures that all company/department policies are being followed by all HVAC technicians.

  • Oversees assigned HVAC service vehicles, monitors vehicles to ensure they are being maintained and operated as required and used according to company policy.

  • Monitors HVAC service vehicles to ensure they are in an acceptable condition to allow technicians to efficiently work out of the vehicle, and that an adequate inventory of parts and material are maintained.

  • Keeps current with latest factory OEM training on current products, coordinates HVAC technician training and maintains training records to ensure personnel maintain proficiency in preventive maintenance, start-up, troubleshooting, and repair of supported equipment.

  • Generate sales leads; and promotes and develops maintenance/service agreements; estimates and generates bids for contract projects/work.

  • Work with other departmental managers to meet company and departmental goals and objectives.

  • Other tasks and responsibilities as required to maintain efficient department operations.


The Service Manager should possess the following skills, characteristics, and abilities:

  • Pipefitters MA License (Required)

  • Excellent customer service and sales skills

  • 5 years HVAC Management related experience; or an equivalent combination of education and experience

  • Post-high school education from college, trade school or military

  • Exhibit an in-depth knowledge and understanding of HVAC and refrigeration systems.

  • Has the ability to read, interpret, utilize, and train on manuals, schematics and control circuits related to HVAC and refrigeration systems.

  • Technical aptitude with knowledge of local codes and an ability to use resources at hand to find solutions.

  • Excellent leadership skills to enhance team productivity and standards of work produced.

  • Excellent verbal and written communication skills; and strong conflict management skills

  • Detail oriented and highly organized with the ability to handle multiple tasks and assignments.

  • Good computer skills: knowledge of and proficiency in common office applications such as MS Word, Excel, Outlook, and general software navigation

  • Valid driver’s license

    Education Requirements (Any)

    High School Diploma or Equivalent Bachelor's Degree

    Certification Requirements (Any)

    5+ Years of HVAC Services MA Refrigeration License

    Additional Information / Benefits

We offer industry competitive wages that are among the best in the industry. Comprehensive training is offered to all employees, with additional education offered to those interested in greater opportunities. ATALIAN Global Services is a Drug-Free Workplace as well as an Equal Opportunity Employer. Qualified applicants shall be considered for all positions without regard to race, color, sex, religion, national origin, age, disability, veteran status, or any other status protected by federal, state or local law.

Benefits: Medical Insurance, Dental Insurance, Vision Insurance, Paid Vacation, Paid Holidays

This is a Full-Time position 1st Shift.

Number of Openings for this position: 1

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