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Randstad US call center agent in lynn, Massachusetts

call center agent.

  • lynn , massachusetts

  • posted january 6, 2022

with

randstad indeed

job details

summary

  • $17 - $20 per hour

  • temp to perm

  • no requirements

  • category office and administrative support occupations

  • referenceAB_3845506

job details

Our banking client is seeking a Customer Service professional to join their team. This person will be responsible for a high volume of inbound calls and needs to be able to work well independently as well as within a team. If you have an excellent work ethic, comfortable in a high volume environment, and have a professional phone presence - please !

Responsibilities

  • Handle a high volume of inbound calls on a diverse array of complex customer situations

  • Knowledge of bank products/services, policies, procedures, maintenance, and regulatory requirements

  • Determine customer’s needs to get to the desired outcome

  • Ensures effective customer communication by utilizing verbal and written skills

  • Must be able to handle basic customer complaints and problems with minimal assistance

  • Responsible for achieving targets/goals as outlined by senior management

Helpful to have:

  • 2+ years customer service experience (banking preferred)

  • Ability to work proficiently in a high-volume, fast-paced environment

  • Excellent communication, organizational, and interpersonal skills

  • Microsoft knowledge and understanding of windows required

  • Open to a flexible work schedule when necessary

Skills

  • Active Listening

  • Telephone Etiquette

  • Call Center

  • Call Center Support

  • Customer Service

Education

  • No Degree Required

Qualifications

  • Years of experience: 1 year

  • Experience level: Entry Level

Shift: First

Working hours: 9 AM - 5:30 PM

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.

For certain assignments, Covid-19 vaccination and/or testing may be required by Randstad's client or applicable federal mandate, subject to approved medical or religious accommodations. Carefully review the job posting for details on vaccine/testing requirements or ask your Randstad representative for more information.

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status

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