Randstad US call center agent in lynn, Massachusetts
call center agent.
lynn , massachusetts
posted january 6, 2022
$17 - $20 per hour
temp to perm
category office and administrative support occupations
Our banking client is seeking a Customer Service professional to join their team. This person will be responsible for a high volume of inbound calls and needs to be able to work well independently as well as within a team. If you have an excellent work ethic, comfortable in a high volume environment, and have a professional phone presence - please !
Handle a high volume of inbound calls on a diverse array of complex customer situations
Knowledge of bank products/services, policies, procedures, maintenance, and regulatory requirements
Determine customer’s needs to get to the desired outcome
Ensures effective customer communication by utilizing verbal and written skills
Must be able to handle basic customer complaints and problems with minimal assistance
Responsible for achieving targets/goals as outlined by senior management
Helpful to have:
2+ years customer service experience (banking preferred)
Ability to work proficiently in a high-volume, fast-paced environment
Excellent communication, organizational, and interpersonal skills
Microsoft knowledge and understanding of windows required
Open to a flexible work schedule when necessary
Call Center Support
- No Degree Required
Years of experience: 1 year
Experience level: Entry Level
Working hours: 9 AM - 5:30 PM
Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.
For certain assignments, Covid-19 vaccination and/or testing may be required by Randstad's client or applicable federal mandate, subject to approved medical or religious accommodations. Carefully review the job posting for details on vaccine/testing requirements or ask your Randstad representative for more information.
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