Eastern Bank Business Team Specialist I in Lynn, Massachusetts
When you join Eastern Bank, you join the largest and oldest mutual bank in the country. We pride ourselves in having knowledgeable and experienced professionals that can provide the expertise, personal attention and service our customers deserve.
As the fourth-largest full-service commercial bank in Greater Boston, we are able to offer you unique opportunities for career growth throughout the organization, as well as a competitive compensation and benefits program.
As an inclusive company, we work to ensure that our valued employees are treated fairly, recognized for their individuality, and encouraged to reach their fullest potential. These values have earned us a reputation as a great place to work and provide a strong reason why you should consider a career with us.
Responsibilities include, but are not limited to the following:
Serves as first line of response for all incoming internal Business Banking, Retail and Commercial Banking support calls within the Customer Service Center.
Accurately and expediently answers inquiries from internal customers on all types of new and existing business products and services.
Candidates will draw on a detailed knowledge base of Commercial, Retail and Business Banking products, services, policies, and procedures.
When necessary, enter quality Service Requests within Metavante’s ECM Customer Relationship Management system, tracking issue to resolution.
Relies on excellent verbal and written communication skills to fulfill client requests and to ensure customer satisfaction.
Keeps management appraised of any escalated service issues they should be aware of and assists Customer Service Center Management with department initiatives whenever possible.
Associates Degree or related knowledge/skill base gained through experience required. Commercial and or Business Banking Relationship Administration
Ability to work in a fast paced call center environment
Organization: EB Corp Primary Business Unit
Title: Business Team Specialist I
Location: MA-Lynn-Lynn 195 Market Street
Requisition ID: 04827