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Rapid Micro Biosystems Sales Operations Manager in Lowell, Massachusetts

The Sales Operations Manager is responsible for the processes, tools, and technologies that support the Sales and Marketing teams at Rapid Micro Biosystems. You are expected to work collaboratively across different functions, to provide guidance on tools and resources which help the sales team in tracking customers, driving lead generation, track sales, etc.

Specifically, you will include provide guidance on market trends, sales and data reporting, analytics, sales force optimization and productivity, vendor and budget management, and sales incentive compensation administration, training/onboarding new sales teams. This position reports to the Director Sales Enablement.


  • Ensures sales strategy and teams are aligned to grow market penetration and maximizes effectiveness of the sales force.

  • Creates unique models and methods for business understanding, forecasting, efficiency, and effectiveness.

  • Develops KPIs and dashboards using effective analysis of sales force trends and performance to identify successes, gaps, efficiencies and productivity.

  • Manages all sales data reporting/analytics, including management of and Hubspot.

  • Works closely with support functions to ensure alignment with sales force goals/objectives, while maximizing effectiveness of the sales force.

  • Measures sales force use of established strategies and tactics, identifies needed revisions.

  • Demonstrates expertise in positioning (targeting, value proposition, and point of differentiation) and its application to driving business results.

  • Understands how marketing strategy and tactics drive sales and profit. Links marketing metrics to core business strategy

  • Delivers sales operations related presentations to the sales organization.

  • Identify needs and develops learning experiences by leveraging innovative approaches to deliver training.

  • Partners in the development and delivery of sales training programs that support the promotion of Rapid Micro Biosystem?s products. Defines the appropriate training content for the commercial organization and helps ensure successful implementation of that content.

  • Suggests solutions that align with the strategic priorities of the overall organization.

Job Requirements:

  • Bachelor?s degree in business, marketing, science or related field

  • Advanced degree or MBA preferred

  • 7+ years of sales operations experience required and preferred in the biotech/pharmaceutical industry

  • 5+ years leadership experience, strategy development, and training development & delivery.

  • 5+ years using or CRM experience

  • Experience conducting statistical analyses

  • Identifies gaps/opportunities in the current business model and develops improved research methods or processes to fill the gap

  • In depth knowledge of Sales Operations technologies, models, and analyses

  • Advance Excel skills required

  • Excellent communication and presentation skills

  • Works cross functionally with all departments to ensure operational alignment

SPECIAL NOTICE: How do we protect our employees from COVID-19?

Our Lowell facility is fully CDC compliant and as well we follow the State of Massachusetts and local guidelines. At Rapid Micro Biosystems employee health & safety is our top priority. We have implemented and maintain precautions to prevent the spread of COVID-19 at our facility. We provide masks, appropriate PPE gear, and hand sanitizer to all essential employees who must report to work. Before entering the facility, employees have their temperatures checked. In addition, we take great care that all frequently touched surface areas are sanitized throughout the day, as well our facility is fully cleaned daily.


Rapid Micro Biosystems creates, sells, validates, and services innovative products for fast, accurate, and efficient detection of microbial contamination in the manufacture of pharmaceuticals, biologics, biotechnology products, medical devices, and personal care products.

The company?s Growth Directthe first and only growth-based system to automate rapid compendial QC Micro testing?ensures data integrity, compliance, and operational efficiencies driven by rapid methods and automation.

Rapid Micro Biosystems is dedicated to providing groundbreaking technology and products to support companies in their journey to achieve greater reliability, efficiency, and better predictability, ultimately providing higher quality products for improved patient outcomes.

Rapid Micro Biosystems is headquartered in Lowell, Massachusetts, with operations in Lowell and Freising, Germany.

Equal Opportunity:

Rapid Micro Biosystems is committed to the principle of equal employment opportunity. Applicants for employment and employees are reviewed on their individual qualifications for a position. Under no circumstances will Rapid Micro Biosystems discriminate against qualified persons on the basis of race, color, religious creed, retaliation, national origin, ancestry, sexual orientation, gender identity, disability, mental illness, genetics, choice of health insurance, marital status, age, veteran status, or any other basis prohibited under applicable law.

Please no phone calls or agencies please.