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State of Massachusetts Human Services Coordinator II in Lowell, Massachusetts

The Department of Developmental Services (DDS) is seeking candidates for a Human Services Coordinator II for the Lowell Area Office. The Human Service Coordinator II position provides supervision, support, consultation, and orientation to assigned Human Service Coordinators. The incumbent will help coordinate and facilitate the development of Individual Support Plans (ISPs).

_Duties and Responsibilities:_ (these duties are a general summary and not all inclusive.)

  • Assigns and monitors cases to Human Service Coordinators and participates in Area planning, policy development and resource allocation activity.

  • Reviews and monitors the planning process; serves as liaison for individuals entering the Department of Developmental Services (DDS) system and compiles, maintains and prepares individual’s statistics and resource service data.

  • Oversees special projects as assigned and coordinates and facilitates the development of an Individual Support Plan that incorporates a broad spectrum of individual needs, skills and desires.

  • Provides direct advocacy in human, civil and legal rights and arranges or organizes DDS-funded and generic support services in response to needs of individuals.

  • Participates in training role, including field inter-agency and provider training.

  • Oversees the service coordinator’s monitoring of the implementation of individual services provided and maintains regular and consistent contact with individual/guardians, service providers and families as indicated.

  • Arrangesor organizes DDS funded and generic support services in response to needs of individuals and provides information and referral to and from state agencies, service providers, private vendors and clinical professionals.

  • Maintains individual records and ensures complete and accurate information including compilation and preparation of case statistics and resource/service data.

_Preferred Qualifications:_

  • Ability to develop and maintain a respectful, caring, tolerant, ethical, and empowering relationship with individuals with intellectual and developmental disabilities.

_Special Requirements:_

  • Must possess current and valid Class D Motor Vehicle Operator’s License.

_Please Note:_

  • Full-Time, 37.5 hours per week.

  • _Schedule:_8:45 AM-5:00 PM Monday-Friday._Days Off_- Saturday/Sunday.

_About the Agency:_

The Department of Developmental Services is dedicated to creating, in partnership with others, innovative and genuine opportunities for individuals with intellectual disabilities to participate fully and meaningfully in, and contribute to, their communities as valued members.

_Total Compensation_:

As an employee of the Commonwealth of Massachusetts you are offered a great career opportunity influencing a wide-spectrum of services to the diverse populations we serve - but it's more than a paycheck. The State's total compensation package features an outstanding set of employee benefits which you should consider towards your overall compensation, including:

  • 75% state paid medical insurance premium

  • Reasonable Dental and Vision Plans

  • Flexible Spending Account and Dependent Care Assistance programs

  • Low cost basic and optional life insurance

  • Retirement Savings: State Employees' Pension and a Deferred Compensation 457(b) plan

  • 11 paid holidays per year and competitive Sick, Vacation and Personal Time

  • Tuition Benefit for employee and spouse at state colleges and universities

  • Short-Term Disability and Extended Illness program participation options

  • Incentive-based Wellness Programs

  • Professional Development and Continuing Education opportunities

  • Qualified Employer for Public Service Student Loan Forgiveness Program

_Pre-Hire Process:_

A criminal background check (CORI) will be completed on the recommended candidate as required by the regulations set forth by the Executive Office of Health and Human Services prior to the candidate being hired. In addition, Chapter 234 of the Acts of 2014, An Act Requiring National Background Checks, requires the Department of Developmental Services to conduct fingerprint-based check of the state and national criminal history databases on the recommended candidate. For more information, please visit: and

Education, licensure and certifications will be verified in accordance with the Human Resources Division's Hiring Guidelines. Education and license/certification information provided by the selected candidate(s) is subject to the Massachusetts Public Record Law and may be published on the Commonwealth's website.

If any concerns or questions you may call Employment and Staffing at 978-774-5000.

This requisition will remain open until filled; however, first consideration will be given to those applicants that apply within the first 14 days.

  • *

Applicants must have (A) at least four (4) years of full-time, or equivalent part-time, case management or clinical/therapeutic experience (B) any equivalent combination of the required experience and the substitutions below.

Based on assignment, travel may be required. Incumbents who elect to use a motor vehicle for travel must have a current and valid motor vehicle driver’s license at a class level specific to assignment.


I. A Bachelor’s degree in a related field may substitute for two (2) years of the required (A) experience.

Based on assignment as Qualified Intellectual Disabled Professionals, within the Department of Developmental Services, a Bachelor’s degree or higher in social work, psychology, sociology, counseling, counseling education, education of the physically or emotionally handicapped, education of the multiple handicapped, education of the learning disabled, human services, rehabilitation, rehabilitation counseling, nursing, recreation therapy, art therapy, dance therapy, music therapy, physical education or other a related field is required.

Based on assignment as a Mental Health Case Manager or Forensic Transition Team Coordinator, within the Department of Mental Health, a Bachelor’s degree or higher in social work, psychology, sociology, counseling, counseling education, education of the physically or emotionally handicapped, education of the multiple handicapped, education of the learning disabled, human services, rehabilitation counseling, education or other a related field is required.

*An Equal Opportunity / Affirmative Action Employer. Females, minorities, veterans, and persons with disabilities are strongly encouraged to apply.


Job: *Community and Social Services

Organization: *Department of Developmental Services

Title: Human Services Coordinator II

Location: Massachusetts-Lowell-325 Chelmsford Street

Requisition ID: 20000437