Massachusetts Green Jobs

Looking to make your next career move? Kelly is hiring for a Customer Service Representative in Lowell, MA! This is a great opportunity to join the team at an international leader in transport systems solutions.

• Permanent role

• Full time, Monday-Friday

• Onsite position

• $25-30/hr

Summary

• Serve as the primary point of contact for customer or service management inquiries

• Respond promptly to inquiries via phone or email providing accurate information and assistance

• Create quotations for parts orders and repairs

• Create return orders

• Create customer invoicing related to parts and repair orders

• Process orders received from customers; verify order details, pricing, and availability

• Monitor inventory levels and coordinate with the procurement team to replenish stock as needed.

• Perform follow up activities related to open customer orders including shipping updates and tracking information

• Ensure accurate tracking of inventory and coordinate with warehouse personnel to ship orders in a timely manner.

• Ensure orders are shipped using appropriate shipping methods

• Address any concerns or issues raised by customers regarding their orders

• Generate reports on sales, inventory levels, and order fulfillment metrics as needed.

Qualifications

• 2-3+ years of business-to-business customer service experience

• Strong interpersonal and communication skills, both written and verbal

• Proficiency in Microsoft Office

• Experience in a technical or manufacturing environment a plus

If you are interested in this opportunity and meet the above qualifications, apply to this posting today for immediate consideration!

#P1 #CB

As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here (https://www.mykelly.com/help-support-working-with-kelly-us/#Benefits) for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.

Why Kelly ® ?

As a worker today, it’s up to you to take charge of your career and look for opportunities to learn, grow, and achieve your potential. Helping you find what’s next is what we’re all about. We know what’s going on in the evolving world of work—just ask the 440,000 people we employ each year. Connecting with us means getting the support, guidance, and opportunities needed to take your career where you may have never imagined.

About Kelly

Work changes everything. And at Kelly, we’re obsessed with where it can take you. To us, it’s about more than simply accepting your next job opportunity. It’s the fuel that powers every next step of your life. It’s the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life—just ask the 300,000 people we employ each year.

Kelly Services is proud to be an Equal Employment Opportunity and Affirmative Action employer. We welcome, value, and embrace diversity at all levels and are committed to building a team that is inclusive of a variety of backgrounds, communities, perspectives, and abilities. At Kelly, we believe that the more inclusive we are, the better services we can provide. Requests for accommodation related to our application process can be directed to Kelly’s Human Resource Knowledge Center. Kelly complies with the requirements of California’s state and local Fair Chance laws. A conviction does not automatically bar individuals from employment.

Kelly Services is proud to be an Equal Employment Opportunity and Affirmative Action employer. We welcome, value, and embrace diversity at all levels and are committed to building a team that is inclusive of a variety of backgrounds, communities, perspectives, and abilities. At Kelly, we believe that the more inclusive we are, the better services we can provide. Requests for accommodation related to our application process can be directed to Kelly’s Human Resource Knowledge Center. Kelly complies with the requirements of California’s state and local Fair Chance laws. A conviction does not automatically bar individuals from employment.