Massachusetts Green Jobs

Position Summary

The Vice President, Global Total Rewards Operations will oversee the development and implementation of efficient and scalable Total Rewards (“TR”) processes, systems, and programs to support the company’s strategic goals. This role will focus on delivering high-quality Total Rewards services, ensuring operational excellence, and driving process improvement across the entire employee lifecycle related to pay and benefits.

The Vice President, Total Rewards Operations will manage Total Rewards technologies, optimize TR workforce analytics, and lead a team responsible for Total Rewards service delivery, compliance, and operational effectiveness. Primary areas of focus will include broad-based incentives, annual process execution, and key strategic global TR initiatives. These include annual bonus and salary planning, short and long-term incentives process execution, global benchmarking and analysis, and day-to-day support for our Total Reward Business partners and subject matter experts.

Key Responsibilities

• Total Rewards Operations Strategy: Develop and execute a strategic vision for TR operations that aligns with organizational goals. Drive continuous improvement initiatives to optimize TR service delivery and operational efficiency.

• Process Improvement & Standardization: Analyze and refine TR processes to improve efficiency, employee experience, and service quality. Lead the development of standardized global TR practices and policies.

• TR Technology & Systems: Oversee the management and enhancement of TR information systems (HRIS), ensuring data integrity, system efficiency, and the effective use of technology to support TR programs.

• Data & Workforce Analytics: Develop a robust TR analytics strategy to provide insights into workforce trends and support data-driven decision-making. Deliver reporting and analysis to inform HR and business strategies. Manage the annual survey data acquisition and its utilization across the team.

• Compliance & Risk Management: Ensure TR policies, practices, and programs comply with federal, state, and local regulations through the appropriate partnerships. Manage risk through effective governance, audit controls, and adherence to employment laws.

• Service Delivery & Employee Support: Lead the TR service delivery model, providing high-quality support for our businesses, HR partners, employees, and managers. Manage our continued journey toward a globalized TR shared services model in partnership with our Global Business Solutions team, ensuring responsiveness and efficiency.

• Compensation & Benefits Operations: Oversee the administration of compensation and benefits operations, ensuring programs are competitive, compliant, and aligned with the company’s financial objectives.

• Vendor Management: Manage relationships with external TR service providers, ensuring high-quality service delivery and cost-effective solutions.

• Global TR Operations: Lead the development of global TR operations frameworks, managing regional variations while maintaining consistency and compliance across countries.

Key Qualifications

• Bachelor’s degree in Human Resources, Business Administration, or a related field; Master’s degree or HR certification (e.g., SHRM-CP, PHR) preferred.

• Minimum of 10-15 years of progressive HR operations experience, with at least 5 years in a senior leadership role.

• Deep knowledge of Total Reward processes, systems, and best practices. Experience working with HR technology platforms (e.g., Workday, SAP, ADP).

• Strong understanding of relevant labor laws, compliance requirements, and risk management practices across multiple geographies.

• Demonstrated success in driving process improvements and leveraging data to inform HR strategies. Experience in managing and improving global job structures, people frameworks, etc.

• Excellent leadership and project management skills, with a proven ability to manage large, complex projects and cross-functional teams.

• Experience in global HR operations is a plus

Competencies

• Operational Excellence: Strong focus on efficiency, service quality, and process optimization.

• Analytical Skills: Ability to use data to drive decisions and present insights clearly to stakeholders.

• Leadership & People Management: Experience leading high-performing teams and fostering a culture of accountability and collaboration.

• Change Management: Skilled in managing large-scale operational changes and driving adoption of new processes and systems.

• Communication: Effective communicator with the ability to influence stakeholders and present complex information in a clear and concise manner.