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CTG Printer Maintenance/Customer Service Associate in Lexington, Massachusetts

Printer Maintenance/Customer Service Associate

Lexington, Massachusetts, United States


Administrative Assistance & Clerical

Mar 11, 2022Post Date

22200871Requisition #

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CTG is assisting a client in Lexington, MA in staffing a Printer Maintenance Associate for an ongoing contract.

Job Title: Printer Maintenance/Customer Service

Location: Lexington, MA

Hours:8 am to 5 pm, M-F

Pay: $20/hr, sorry no vacation or holiday pay

Job Type: Ongoing Contract

Mask is required on site

This position will be walking and lifting up to 50 lbs, changing toner, light machine maintenance and supporting service calls.

Looking for a Tech Savvy candidate


• Possesses skills and competencies to deliver basic contracted customer requirements (includes: copying, faxing, printing and scanning functions)

• Tasks and activities are defined and routine

• Point of contact for equipment support and service

• Perform basic equipment problem diagnosis

• Clean and maintain office equipment as needed

• Replace operator accessible parts and consumables

• Maintain appropriate supply inventory

• Maintain agreed upon level of uptime for copier fleet

• Collect and submit meter reads

• Track and coordinate the Move/Add/Change (MAC) of office equipment/assets

• Point of contact for equipment removal/delivery

• Point of contact to receive and electronically log customer jobs

• Apply asset tags to office equipment and update database

• Process and distribute incoming and outgoing faxes, log for billing purposes

• Ability to lift up to 50 pounds


• Ability to demonstrate Computer Skills Basic knowledge of PC (keyboard functions, mouse, etc.)

• Ability to demonstrate basic knowledge of MS Word and/or Excel or equivalent -- Open saved workbooks -- Data entry -- Basic data and column/row formatting -- Print and save workbooks

• Able to demonstrate ability to send and receive email ; -- Find, open and save documents and files -- Perform data entry -- Use internet explorer for web browsing -- Send documents to preconfigured printer

• Able to demonstrate use of Basic Math skills (division, multiplication, percentages)

• Able to demonstrate business maturity and professionalism


· Experience in a Customer Service environment (minimum 1 year)

· Mechanically inclined

EDUCATION: Minimum High School diploma or equivalent


· No third party resumes will be accepted

· CTG will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of all applicable local, state, and federal laws.

· Drug testing and/or other employment-related inquiries may be conducted

· All interested individuals MUST be able to work on a W2 Tax basis (no C2C or third party vendors).

· CTG is an E-Verify Company

CTG is a leading provider of digital transformation solutions and services that accelerate clients' project momentum and achievement of their desired IT and business outcomes. Our vision is to be an indispensable partner to our clients and the preferred career destination for digital and technology experts. CTG has operations in North America, South America, Western Europe, and India. For more information, visit

Our culture is a direct result of the people who work at CTG, the values we hold, and the actions we take. In other words, our people are the culture. It's a living, breathing thing that is renewed every day through the ways we engage with each other, our clients, and our communities. Part of our mission is to cultivate a workplace that attracts and develops the best people, reflected by our recognition as a Great Place to Work-certified company in every country in which we operate.

CTG will consider for employment all qualified applicants including those with criminal histories in a manner consistent with the requirements of all applicable local, state, and federal laws.

CTG is an Equal Opportunity and Affirmative Action Employer. CTG will assure equal opportunity and consideration to all applicants and employees in recruitment, selection, placement, training, benefits, compensation, promotion, transfer, and release of individuals without regard to race, creed, religion, color, national origin, sex, sexual orientation, gender identity and gender expression, age, disability, marital or veteran status, citizenship status, or any other discriminatory factors as required by law. Our Affirmative Action program serves to promote occupational equality and diversity through good faith efforts. CTG is fully committed to promoting employment opportunities for members of protected classes.

Additional Information

  • Education Level: High School Diploma/GED (±11 years)

  • Work Remote: No

  • Travel: No