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Thermo Fisher Scientific Customer Site Specialist - Inventory Management in Lexington, Massachusetts

When you’re part of the team at Thermo Fisher Scientific, you’ll do important work, like helping customers in finding cures for cancer, protecting the environment or making sure our food is safe. Your work will have real-world impact, and you’ll be supported in achieving your career goals.

Location/Division Specific Information

This position is focused on service delivery excellence for Unity Lab Services. A division of Thermo Fisher responsible for providing onsite services at customers locations. We provide services at over 400 customer sites globally.

This position is located in Lexington, MA.

What will you do?

  • Makes on-site program replenishments and disbursements. Performs stockroom duties to include: receiving, put-away, stock rotation, cycle counts, systematic replenishment, glass wash, dry ice, gas managment and other functions according to customer requirements.

  • Basic customer service activities which may include: order entry, expediting, customer service call resolution, return goods authorization, processing of backorders, vendor and customer interaction, problem resolution, performing 3rd party & agent buys.

  • Applies either Thermo Fisher Scientific’s order/inventory management platform and/or customer ordering system.

  • Perform laboratory services such as glassware collection/cleaning, biological waste collection/sterilization, media preparation, and/or chemical inventory receipt/reconciliation.

  • Operates various Thermo Fisher Scientifics’ handheld devices that include:

  • Delivers direct shipment orders to end users/ performs deliveries as required.

  • Follows well defined procedures as outlined by Best Practices, SOP’s & work instructions. Take direction from Supervisors regarding daily duties.

  • Makes decisions and uses available resources to meet customer requirements, independently.

  • Analyzes/maintains/reconciles various customer and company reports to ensure team member requirements are met.

  • Communicates with supervisor any customer issues and/or potential problems.

  • Promotes personal growth and development by staying abreast of new policies and enhancements without the presence of site trainer and management team.

  • Listens to customer concerns, effectively diffuses dissatisfaction, and quickly identifies course of action with a goal of first call resolution within established turnaround times.

  • Works effectively with a diverse cross-functional team.

  • Accepts Practical Process Improvement (PPI) methodologies.

  • Access & apply Thermo Fisher Scientifics’ Intranet and SharePoint document management system.

  • Represents Thermo Fisher Scientific at all times throughout customer locations, professionally and positively.

How will you get here?

*Requires proof of Covid-19 vaccination


  • Must possess a High School Diploma or equivalent


  • Experience in laboratory setting or services preferred

  • 1-2 years of equivalent experience preferred

  • DOT/IATA certified required

Knowledge, Skills, Abilities:

  • Validated customer service skills

  • Detail oriented, problem solver, promotes team environment

  • Computer/software skills (i.e. Outlook, Excel, Word, PowerPoint)

  • Demonstrated verbal, written and presentation skills

  • Must be able to read, write and speak English fluently

  • Must possess the operating skills to use hand held scanners and learn to enter data in various systems as necessary.

At Thermo Fisher Scientific, each one of our 90,000 extraordinary minds has a unique story to tell. Join us and contribute to our singular mission—enabling our customers to make the world healthier, cleaner and safer.

Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.