Job Information
Carrier Nationwide Transportation System Dispatcher & General Office Duties in Leominster, Massachusetts
Job Title: Dispatcher & General Office Duties Location: Leominster, MA Job Type: Full-Time Overview: The Dispatcher & General Office Duties position is essential for coordinating the pickup and delivery of freight across various locations in the country. This role involves effective communication with drivers and customers while handling various clerical office tasks to support seamless logistics operations. Key Responsibilities: 1. Dispatching: -Organize and dispatch trucks to pick up freight at designated locations nationwide. -Monitor truck routes and adjust dispatches as needed to optimize efficiency and address delays. -Provide real-time updates to drivers regarding pick-up locations, schedules, and any changes. 2. Customer Service: -Serve as the primary point of contact for customers, addressing inquiries about freight status and delivery times. -Handle customer complaints and concerns promptly and professionally to ensure satisfaction. -Develop strong relationships with clients to foster trust and repeat business. 3. Clerical Office Duties: -Perform various administrative tasks, including data entry, filing, and maintaining accurate records of shipments. -Generate and manage essential documents such as bills of lading and delivery receipts. -Assist in invoicing and processing payments from customers. 4. Communication: -Coordinate with drivers, warehouse staff, and other departments to ensure timely freight movement. -Utilize communication tools and software to facilitate effective information exchange. 5. Compliance and Safety: -Ensure compliance with industry regulations and company policies related to freight transportation and safety. -Stay informed about changes in transportation laws and implement necessary adjustments to operations. Qualifications: -High school diploma or equivalent; further education in logistics, business administration, or related fields is a plus. -Previous experience in dispatching or office administration, especially in logistics or transportation, is advantageous. -Proficient in dispatch software and Microsoft Office Suite. -Exceptional communication and customer service skills. -Strong organizational skills with keen attention to detail. -Ability to thrive in a fast-paced, dynamic environment. Work Environment: Office-based position with occasional fieldwork to interface with drivers and inspect operations.