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Ethos Veterinary Health Overnight Client Care Specialist in Lawrence, Massachusetts

Bulger Veterinary Hospital is located in Lawrence, MA, and we are looking to hire a Full-time highly motivated Client Care Specialist to join our team.This is an overnight position.

About the Role: Our Client Care Specialists are responsible for welcoming all guests according to company standards. Our team must anticipate and address client's service needs, and communicate professionally, effectively and with empathy. Client Care Specialists need to be able to work in a fast pace multi-doctor/department practice with the ability to handle several tasks at hand.

Responsibilities-

  • Preparing and reviewing electronic medical records

  • Assisting with general information

  • Directing appointments

  • Processing payments, assisting in financial processes

  • Answering phones

  • Filling medications

  • Empathy and understanding during end of life decisions

Skills and Experience:

  • Previous experience in, and passion for, delivering exemplary client service.

  • You will embody our culture by treating every client with the utmost courtesy and attention, with a keen sensitivity to the emotional bond between clients and their pets.

  • Excellent communication and organizational skills that highlight your ability to provide a positive, friendly, and welcoming environment at all times.

  • Superior interpersonal skills and be able to develop and maintain positive working relationships with others.

  • Support team members in reaching common goals.

  • Listening and responding appropriately to the concerns of clients and team member.

  • Previous experience as a veterinary receptionist, medical secretary, or customer service representative strongly preferred.

  • Ability to be flexible in your schedule

Schedule: Third Shift 3 twelve hour work days full time hours 36 hours a week including every other weekend and 3 holiday shifts a year

About Bulger Veterinary Hospital: Bulger is a full-service hospital that offers comprehensive care that includes General Practice, 24-hour Emergency Services, and Specialty Medicine in the areas of Ophthalmology, Surgery, Internal Medicine, and Cardiology.

Mission: Our mission is to advance the veterinary profession through our leadership in medicine, education, business and promotion of the human-animal bond. We strive to bring together caring, warm and intelligent people who love to serve and help and are among the best in their field.

Benefits of Working at Bulger Veterinary Hospital:

  • Compensation is based on experience and skill level

  • Full-time benefits include health insurance with the choice of a 100% employer paid plan; dental, vision, disability, and life insurances; flex spending accounts for medical and/or dependent care costs; discounted pet medical care; 401(k); Employee Assistance Program; and paid time off, uniforms, and a generous CE allowance.

  • Working with a talented, caring and enthusiastic team

Ethos is an Equal Opportunity Employer. Ethos does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, competence, merit, and business need.

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