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Greater Lawrence Community Action Council Chief Program Officer in Lawrence, Massachusetts


The Chief Program Officer is responsible for oversight of several Programs of the agency via the Department Director; this position is responsible for management and fiscal administration of the agency Programs. The Chief Program Officer provides leadership, vision and operational excellence reinforcing a collaborative environment advancing continuous quality management values, integration and service provision. As a member of the senior management team, the Chief Program Officer will participate in a myriad of community and public events that support the agency's mission, service provision, community development goals and advocacy efforts to promote self-sufficiency and economic empowerment.


  • Manage the operational and fiscal activities of the program/department to include: staffing levels, budgets, and financial goals. Serve as the point person on budgetary matters throughout the agency's programs.

  • Recruit, manage, develop and evaluate staff by providing timely mentoring, training and performance management. Complete required paperwork in accordance with company policy.

  • Implement training best practices and ensure staffing and development at all levels of the various divisions.

  • Lead and support the continuous development of the agency's programs and supportive services both for families and individuals.

  • Coordinate and lead all grant writing projects within the Divisions.

  • Provide leadership and support to the Family & Nutrition Division specifically to ensure the successful program administration and service provision within several Programs.

  • Lead and meet all compliance measures for the associated program service components including the diverse environments that are overseen by EEC, ACF, DCF, DHCD, DPH, MBHP, Private Foundations and other monitoring funding agencies.

  • Evaluate and review contractual obligations and the associated reporting and outcome requirements. Ensure all data reporting requirements to the various funding agencies are met.

  • Partner and collaborate with other Senior Managers throughout the agency.

  • Represent and advocate on behalf of the agency and our clients educating the public, local officials, stakeholders and communities on our mission, services and community development initiatives.

  • Partner and lead initiatives as appropriate set into action by the Executive Director, CFO and COO. Work closely with the Senior Director of Human Resources to optimally manage our human assets.

  • Support and advance the agency's integrated program model as it evolves over time with changes in client demands, funding and shifts in policy priorities. Partner with the Senior Management Team in this process.

  • Endeavor to create a climate in which all clients are empowered, respected and treated with dignity.

  • Engage all clients by understanding and addressing their needs whether within or outside the scope of work.

  • Attend & participate in team meetings as requested and communicate effectively with clients and staff in other areas.

  • Maintain confidentiality of client, employee and agency information in accordance with federal and state laws and funder requirements.

  • Ensure compliance with program/department, agency and/or funder requirements, as well as, SMOC policies & procedures.

  • Other duties as assigned.


  • A Bachelor's Degree or the equivalence of 10 years of management experience in human services, business or a related field of the economy; Master's Degree preferred.

  • Minimum of 5-7 management experience of both exempt and non-exempt employees across the associated disciplines and service components.

  • Experience in the assigned Program areas.

  • Excellent interpersonal skills. Public speaking experience and skills required.

  • Effective written and budgetary skills are required.

  • Ability to work independently, converse and interact at all levels within the organization and must have exemplary written communication skills.


  • Capacity to perform all the duties and tasks associated with this position.

  • Ability to ascend and descend stairs.

  • Ability to drive.

  • Transportation and a valid driver's license are required. Travel to various program sites is necessary.

  • The position will need to be available for after-hours call and emergency responses.


  • Directly reports to Chief Executive Officer.

  • Direct reports of this position are several Senior Management Team Directors within the agency including the associated Department Directors and Program Managers.

  • Serve as a member of the Senior Management Team.

COMPREHENSIVE BENEFITS: GLCAC offers a competitive and comprehensive benefit package to our employees and their families, with the flexibility to select a plan that meets their needs as well as establish a foundation for financial security. Most benefits require working a minimum of 30 hours per week. FT Employees work 35 hours wkly with an hour for lunch. Our generous benefit plan includes the following:

  • Health Insurance - Most plans are paid by the Agency at 80% of cost

  • Dental Coverage - Agency pays 80% of cost

  • Flexible Spending Account (FSA)

  • Dependent Care Assistance Program (DCAP)

  • Life/Disability Insurance

  • Paid Parental Leave

  • Voluntary Tax-deferred Retirement Plan/Company Match

  • Direct Deposit

  • Voluntary Vision Coverage

  • 12 Observed Holidays

  • Paid Time Off Plans

  • Tuition Assistance

  • Staff Training and Online Courses

  • Employee Fund

  • EAP and Wellness Programs

  • Discounted Homeowner’s, Renter’s and Car Insurance via Fred C. Church

GLCAC Workplace Anti-Discrimination and Equal Employment Opportunity Policy: The policy of GLCAC is to provide equal employment opportunities by recruiting, hiring, training and promoting applicants and employees without regard to race, color, religion, national origin, sex, age, ancestry, sexual orientation, genetics, pregnancy, marital status, gender identity or expression, disability, handicap, military obligations, veteran status or any other category protected by law (“protected class status”).

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