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Robie's Heating & Cooling Customer Service Representative in Hyannis, Massachusetts

Robies has an immediate opening for a hardworking, professional Customer Service Representative to join our office team. The ideal candidate is experienced on the phone with excellent listening skills & a friendly, kind, welcoming demeanor. Must be willing & eager to learn about the HVAC trade. A Robies Customer Service Representative advocates for the customer & works hard to ensure an exceptional overall customer experience. Strong attention to detail, organizational skills & frequent & effective communication is critical. Responsibilities Outbound scheduling & confirmation calls Inbound calls - processing requests for service & sales leads Maintenance Sales - renewals, estimates, sales & scheduling Filing, scanning, copying & other various office & administrative tasks Preparing reports & managing spreadsheets Collections activities for unpaid past due balances Onboarding new customers Other miscellaneous special projects & responsibilities About Robies Robies is Cape Cod?s Premier HVAC Contractor offering the best brands in the industry. We are the Cape?s only Carrier Factory Authorized dealer & four-time winner of the Carrier President?s Trophy. We proudly offer Carrier heating & cooling products, Lochinvar Boilers, Generac Generators, Mitsubishi Ductless, Aeroseal Duct Sealing, RotoBrush Duct Cleaning & a wide range of indoor air quality products. Robies also now offers full range of residential electrical services through our new Electrical Division. Benefits: Competitive hourly wage Paid Holidays, Paid Vacation & Paid Time Off Healthcare Plan with Dental & HSA 401K Retirement Plan Requirements: Reliable Transportation Minimum 1 Year CSR Experience Proficient at Microsoft Office Suite, particularly Outlook, Word, Excel, Teams Job Details Hours: 8:00 AM to 4:30 PM Compensation: \$22.00 / hour plus commissions on Maintenance Membership Sales