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Citron Hygiene Senior Hygiene Technician in Hopkinton, Massachusetts

Senior Hygiene Technician 1st Shift Minimum Pay: $40,000 annual 104 South Street, Hopkinton, MA 01748 Position Description: Our vision is to become the world?s most reliable innovative hygiene solutions provider, improving quality of life by building healthy spaces where we live, work and play. Sounds simple? Definitely not, but that?s exactly why we are taking on the challenge. We want to live in a world where facilities are safe and hygienic. At Citron Hygiene, we are committed to being the best, and that starts with finding the best people. We have developed a team of amazing people across Canada, US and UK. As the 2019 recipient of the Globe and Mail?s Employee Recommended Workplace, we are collaborative, have integrity, we deliver the highest quality in everything we do and we have fun doing it. Job Overview: The Senior Hygiene Technician is responsible for Hygiene duties which include, but are not limited to driving to client sites and provide delivery and collection service of ladies? sanitary disposal units, clean and detail the washroom fixtures (sinks, toilets, urinals, etc.), delivery of washroom products such as soap dispensers, air care and more. The incumbent will act as a resource of best practices for coworkers and ensure the efficient operation of the facility. Duties and Responsibilities: Under the supervision of the Service Manager, the duties and responsibilities of the Senior Hygiene Technician include, but are not limited to, the following: Provides formal feedback on an ongoing basis and in the annual performance evaluation process to identify and develop talent Provides support to Service Managers through inspections and audits of completed service sites Participates in the development of area strategic plans, goals, and objectives ensuring alignment with those of the region, division, and company; Participates in the training and development of junior Hygiene Team members Provides leadership, support and guidance for the Service Managers; Attend additional training to acquire more knowledge of procedures and applications, and other job demands; Provide an exceptional customer experience for customers and complete white glove delivery; Being transparent with the team about challenges, failures, and successes; Work independently and also assist other technicians while in the field; Provides quality customer service, including interacting with customers, answering customer enquiries, and effectively handling customer complaints; Observe and follow all company Health and Safety rules and policies; Administrative duties as assigned; Learn and understand new products and services; Assisting in recovery efforts (A/R collection); Follow company guidelines and ensure effective use of Salesforce on mobile devices; Acts as a replacement and support in times where Service Manager is unavailable Minimum Requirements: High School Diploma required; One (1) to three (3) years of experience in an operations or service based role Ability to develop, implement and assess performance metrics Must have a valid driving license Proven track record of organizational skills and attention to detail; Able to collaborate and communicate with various departments; Able to work in a team environment, self-starter; and Able to work independently. Ability to lift up to twenty five (25) to thirty (30) lbs. Outstanding benefits! Please email resumes to