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General Electric Service Delivery Leader in Home/Remote/Alternate, Massachusetts

Job Description Summary

As the Service Delivery Leader in Boston, MA, you will be responsible for departmental operations planning/execution, and all resources and logistics required to perform services and maintenance activities supporting life-changing medical equipment within our clients’ hospital or healthcare system. This includes all types of maintenance service (preventive and remedial), managing maintenance facilities and field services engineering.

GE Healthcare is a leading global medical technology and digital solutions innovator. Our mission is to improve lives in the moments that matter. Unlock your ambition, turn ideas into world-changing realities, and join an organization where every voice makes a difference, and every difference builds a healthier world.

Job Description

Job Responsibilities:

  • Accountable for positive leadership of direct reports to include ongoing direction, coaching, and career development.

  • Drive business results and manages customer relationships within area of responsibility.

  • Own operational processes (e.g., PM completion, overtime management).

  • Leads and cultivates a culture of GE Beliefs and integrity.

  • Develop strong customer relationships and serve as the interface between customer and all GE Healthcare organizations creating “one GEHC” for the customer.

  • Proactively identify customer needs and develop and implement customer specific solutions.

  • Lead service delivery that continuously surpasses customer expectations.

  • Leverage internal relationships to enhance business performance and customer experiences.

  • Promote a safe working environment and ensure compliance with applicable EHS policies and procedures change initiatives as required to improve efficiencies and execute on business commitments.

Qualifications/Requirements :

  • Bachelor’s degree and a minimum four years of leadership experience; or equivalent (defined as High School Diploma/GED and six years progressive experience with leadership and technical support).

  • Proven experience managing customer relationships or leading a team or managing a P&L/comparable business unit.

  • Minimum of 3 additional years of experience in General Operations

  • Ability to develop and execute multiple priorities and approaches to meet objectives.Exceptional interpersonal skills.

  • Must have a valid driver’s license.

Desired Characteristics :

  • MBA or master’s degree and previous field sales or field service experience.

  • Proven leadership and ability to orchestrate resources and motivate teams.

  • Direct customer relationship experience.

  • Strong business acumen.

  • An inclusive leader that builds a connection to the workforce through personal involvement and trust.

  • Proven ability to influence and drive change through exceptional written and verbal communication skills and able to effectively communicate across a distributed workforce.

  • Demonstrated tendency to challenge the status quo and drive constant improvement in process and ability to achieve organizational goals.

  • Understanding of customer/marketplace and drivers that influence customer behavior.

  • Ability to resolve complex issues within functional area and area of expertise.

  • Ability to develop and execute multiple priorities and approaches to meet objectives.

Our total rewards are designed to unlock your ambition by giving you the boost and flexibility you need to turn your ideas into world-changing realities. Our salary and benefits are everything you’d expect from an organization with global strength and scale, and you’ll be surrounded by career opportunities in a culture that fosters care, collaboration and support.

GE offers a great work environment, professional development, challenging careers, and competitive compensation. GE is an Equal Opportunity Employer (https://assets.phenompeople.com/CareerConnectResources/GE11GLOBAL/en_global/desktop/assets/images/poster_screen_reader_optimized_w_supplement.pdf) . Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

GE will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable).

Relocation Assistance Provided: Yes

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