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BJs Wholesale Club Reg Omni Operations Manager in Home Office/Remote, Massachusetts

Join our team of more than 34,000 team members, supporting our members and communities in our Club Support Center, 235+ clubs and eight distribution centers. BJ’s Wholesale Club offers a collaborative and inclusive environment where all team members can learn, grow and be their authentic selves. Together, we’re committed to providing outstanding service and convenience to our members, helping them save on the products and services they need for their families and homes.

The Benefits of working at BJ’s

• BJ’s pays weekly

• Generous time off programs to support busy lifestyles*

o Vacation, Personal, Holiday, Sick, Bereavement Leave, Jury Duty

• Benefit plans for your changing needs*

o Three medical plans**, Health Reimbursement Account (HRA), Health Savings Account (HSA), two dental plans, flexible spending

*eligibility requirements vary by position

**medical plans vary by location

Responsible for supporting OMNI business operations in BJ’s Clubs. Reporting into the Director for Omni Field Operations, responsible for providing the tools, support, leadership and strategic direction necessary to deliver incremental revenue improvements and maximize OMNI contributions. Supports a positive and professional work environment that emphasizes accountability, integrity and professional growth. Works cross-functionally and collaborates closely with Home Office and field leaders to ensure achievement of targeted business objectives.

Major Tasks, Responsibilities, and Key Accountabilities

  • Support the creation of and adherence to consistent operational standards across all BJ’s locations with the goal of achieving Omni financial and operational targets in assigned clubs.

  • Assist Club managers in day-to-day execution of OMNI initiatives, consistently and efficiently.

  • Provide guidance and functional support to the Clubs to ensure that clubs execute OMNI initiatives, primarily measured through key performance indicators (KPIs) results.

  • Communicate regularly with assigned clubs to monitor performance of all Omni policies, initiatives, program and standard operating procedures (SOPs) – regularly reporting on and analyzing each location’s performance. Records and implements process improvement plans, where appropriate, to address non-compliant situations.

  • Collaborate with HO and Club management on the training and development of Club managers and team members to effectively and efficiently execute OMNI initiatives.

  • Build relationships/partnerships across the organization to collaborate and improve on OMNI operations.

  • Escalate all concerns relative to a club’s OMNI operations to the General Manager to ensure that concerns are addressed in a timely fashion and routed to the correct individual for resolution. Work in cooperation with the Club management teams to resolve any concerns.

  • Follow up/through on matters until completed or closed;

  • Ensure that locations are delivering excellent Member service relative to Omni offerings and meeting all SLA’s consistently.


  • Bachelor’s Degree Preferred

  • 5 to 7 years of management experience in a retail environment with 3+ years in a general/operations manager or lead role.

  • Strong business acumen and operational knowledge required. Six sigma certification preferred.

  • Strong coaching and mentoring skills required, along with good communication, influencing and interpersonal skills.

  • Strong judgment and critical thinking skills with proven ability to organize & analyze data required. Ability to analyze and conduct root cause analysis.

  • Ability to build and maintain trust-based, collaborative relationships and influence others required.

  • Proven experience managing multiple priorities and projects across teams required.

Job Conditions

  • Most of the time is spent moving about on hard surfaces.

  • Located in a comfortable indoor area with infrequent exposure to temperature extremes and loud noises.

  • 100% travel required and must have a valid driver’s license.

In accordance with the Pay Transparency requirements, the following represents a good faith estimate of the compensation range for this position. At BJ’s Wholesale Club, we carefully consider a wide range of non-discriminatory factors when determining salary. Actual salaries will vary depending on factors including but not limited to location, education, experience, and qualifications. The pay range for this position is starting from $109,000.00.

At BJ's Wholesale Club, we’re focused on delivering unbeatable value and outstanding service to our members and communities.

Headquartered in Marlborough, Massachusetts, BJ's Wholesale Club is a leading operator of membership warehouse clubs in the Eastern United States. Currently operating more than 235 clubs, over 165 BJ's Gas® locations and eight distribution centers, we were the first retailer to introduce the warehouse club concept in the northeastern United States. Providing a curated assortment of grocery, general merchandise, gasoline and ancillary services, BJ's offers a differentiated shopping experience that is further enhanced by our omnichannel capabilities.