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Robert Half International Customer Service Representative in Holliston, Massachusetts

Description We're Seeking a Customer Service Representative!

OfficeTeam has a rewarding career opportunity for an articulate, highly-skilled Customer Service Representative. Are you someone who loves creating durable and productive customer relationships? Then this may be the role for you. This position is based in a dynamic and fast-paced environment. If you're looking for a long-term temporary-to-full-time engagement, and can work in Holliston, Massachusetts, this could be the Customer Service Representative position for you!

Your responsibilities in this role

  • Field and send written business correspondence

  • Provide accurate, friendly customer service in a timely fashion

  • Be a part of business development by by actively cross-selling and referring customers

  • Manage incoming telephone calls Requirements - Order entry experience

  • Strong familiarity with pricing

  • Job Scheduling experience preferred

  • Demonstrated knowledge of Resolve Customer Service

  • Adeptness in customer service

  • Scheduling experience highly desired

  • Coordinate Logistics experience

  • A consistently positive approach to your work that is rooted in a businesslike professionalism

  • Proven ability to navigate multiple computer systems, applications, and utilize search tools to find information

  • 2+ years of past relevant experience

  • Ability to interact effectively with internal and external partners and clients/customers

  • Excellent verbal, written, and social skills

  • Advanced Microsoft Office skills

  • Proven experience going the extra mile to solve complex customer inquiries via extensive research

  • Excellent customer service and office administrative skills

  • Eager problem-solver who listens for customer cues and actively resolves problems with grace and integrity

    • Familiarity with Customer Relationship Management (CRM) systems, e.g. ACT!, Illustrator, Highrise, and Insightly

We are looking for a service 'champion' who knows how to go the extra mile for individual customers and strives to deliver personalized, quality service in every interaction. If this aligns with your experience or career goals, don't hesitate to contact us today

OfficeTeam, a Robert Half Company, matches professionals in the administrative field with remote or on-site jobs on a temporary and temporary-to-full-time basis. Whether you're a seasoned administrative pro or starting your career, we have options for you.

Our experienced staffing professionals can promote you to employers and advocate on your behalf. We provide access to top jobs, competitive compensation and benefits, and free online training. For more opportunities, get the Robert Half app and receive instant notifications when our AI matches your skills and experience with jobs.

When you work with us, you’re working with the best. has been recognized as one of FORTUNE’s “Most Admired Companies” every year since 1998 and was named to Forbes’ inaugural list of America’s Best Temporary Staffing Firms.

Questions? Call your local office at 1.888.490.4154. All applicants applying for U.S. job openings must be authorized to work in the United States. Benefits are available to temporary professionals. Visit https://roberthalf.gobenefits.net/ for more information.

© 2020 OfficeTeam. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (www.roberthalf.com/terms-of-use).

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