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Blue Cross Blue Shield of Massachusetts EDI & Phone Team – Phone Representative in Hingham, Massachusetts

Ready to help us transform healthcare? Bring your true colors to blue.

The Phone Team Representative plays a key role on the Provider Operations EDI & Phone Team resolving provider enrollment and self-service related inquiries, participating in process improvement and other departmental projects, and encouraging providers to interact with Blue Cross of Massachusetts in efficient and effective ways.

RESPONSIBILITIES:

  • Respond to telephone, voicemail, and email inquiries on the Phone Team precision queues related to Network Management Services and Provider Self Services within appropriate time frames, and with effective follow-up

  • Participate in special production projects, as directed by your leader

  • Proactively identify emerging issues and opportunities and elevate to your leader or the appropriate internal or external stakeholders

  • Identify opportunities and participate in process improvement efforts to improve workflows, inventory monitoring, telephone techniques, etc.

  • Foster a team based environment by participating in various activities that lead to associate support and provider satisfaction

  • Assist in team training and development

QUALIFICATIONS:

  • Service-oriented mindset

  • Process improvement mindset

  • Strong verbal and written communication skills

  • Effective at organization and time management

  • Demonstrated sound decision-making

  • Self-motivated ability to juggle multiple priorities and meet deadlines

  • Personal commitment to high quality performance through integrity, accountability, compassion, and teamwork

  • Ability to provide customer service designed to meet the customer’s needs, showing empathy and the ability to apply reasonableness

EDUCATION/RELEVANT EXPERIENCE:

  • Bachelor’s degree or equivalent work experience

  • 3 years customer service experience in a healthcare setting preferred

*This position has been identified as essential to the operations of the company in the event of a building closure due to weather, emergency, or disaster. You will be expected to bring a company issued laptop home and work from home or other remote location in the event of a building closure, emergency, or disaster.

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Minimum Education Requirements:

High school degree or equivalent required unless otherwise noted above

LocationHinghamTime TypeFull time

At Blue Cross Blue Shield of Massachusetts, we believe in wellness and that work/life balance is a key part of associate wellbeing. We provide a flexible hybrid work model in which roles are designated as resident (on site 4-5 days/week), mobile (on site 1-3 days/week), or eworker (on site 0-3 days/month).

Blue Cross Blue Shield of Massachusetts, has a COVID-19 vaccination requirement for building entry. Your offer of employment is dependent upon either being fully vaccinated for COVID-19 or an accommodation based on a disability or sincerely held religious belief, practice, or observance by submitting a request to Human Resources.

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