Job Information
Blue Cross Blue Shield of Massachusetts EDI & Phone Team – Phone Representative in Hingham, Massachusetts
Ready to help us transform healthcare? Bring your true colors to blue.
The Phone Team Representative plays a key role on the Provider Operations EDI & Phone Team resolving provider enrollment and self-service related inquiries, participating in process improvement and other departmental projects, and encouraging providers to interact with Blue Cross of Massachusetts in efficient and effective ways.
RESPONSIBILITIES:
Respond to telephone, voicemail, and email inquiries on the Phone Team precision queues related to Network Management Services and Provider Self Services within appropriate time frames, and with effective follow-up
Participate in special production projects, as directed by your leader
Proactively identify emerging issues and opportunities and elevate to your leader or the appropriate internal or external stakeholders
Identify opportunities and participate in process improvement efforts to improve workflows, inventory monitoring, telephone techniques, etc.
Foster a team based environment by participating in various activities that lead to associate support and provider satisfaction
Assist in team training and development
QUALIFICATIONS:
Service-oriented mindset
Process improvement mindset
Strong verbal and written communication skills
Effective at organization and time management
Demonstrated sound decision-making
Self-motivated ability to juggle multiple priorities and meet deadlines
Personal commitment to high quality performance through integrity, accountability, compassion, and teamwork
Ability to provide customer service designed to meet the customer’s needs, showing empathy and the ability to apply reasonableness
EDUCATION/RELEVANT EXPERIENCE:
Bachelor’s degree or equivalent work experience
3 years customer service experience in a healthcare setting preferred
*This position has been identified as essential to the operations of the company in the event of a building closure due to weather, emergency, or disaster. You will be expected to bring a company issued laptop home and work from home or other remote location in the event of a building closure, emergency, or disaster.
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Minimum Education Requirements:
High school degree or equivalent required unless otherwise noted above
LocationHinghamTime TypeFull time
At Blue Cross Blue Shield of Massachusetts, we believe in wellness and that work/life balance is a key part of associate wellbeing. We provide a flexible hybrid work model in which roles are designated as resident (on site 4-5 days/week), mobile (on site 1-3 days/week), or eworker (on site 0-3 days/month).
Blue Cross Blue Shield of Massachusetts, has a COVID-19 vaccination requirement for building entry. Your offer of employment is dependent upon either being fully vaccinated for COVID-19 or an accommodation based on a disability or sincerely held religious belief, practice, or observance by submitting a request to Human Resources.