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Suez-Na Customer Service Representative in Hingham, Massachusetts

Contract type

Regular / Permanent

WHO WE ARE

SUEZ in North America operates across all 50 states and Canada with 6,700 employees dedicated to environmental sustainability and smart and sustainable resource management. The company provides drinking water, wastewater and waste collection service to 6.4 million people on a daily basis; treats over 600 million gallons of water and over 450 million gallons of wastewater each day; delivers water treatment and advanced network solutions to 16,000 industrial and municipal sites; processes 55,000 tons of waste for recycling; and rehabilitates and maintains water assets for more than 4,000 municipal and industrial customers. The company is a subsidiary of Paris-based SUEZ.

WHAT YOU WILL BE DOING

General

Responsibilities:

Receive,

investigate and resolve escalated customer calls, complaints, and inquiries

pertaining to billing, collections and other customer service functions.

Process customer bills, adjustments, and payments within the billing

software program. Answering general phone calls, transfer calls, questions,

filing, enter data. Dispatch instruction to field technicians, arrange for dig

safe calls including tie sheets. Schedule meter changes, work calendars for

service technicians, time keeper responsibilities.

Nature &

Scope-Principal Areas of Responsibilities:

Know

and abide by company’s safety policy and procedures.

Answer all incoming calls within SUEZ’ standards

Respond to all customers inquiries and complaints.

Schedule and communicate service orders to the Service

and Meter Technicians

Ensure all service orders are complete

Process all customer payments, prepare daily deposits,

maintain cash reports

Open and distribute incoming mail.

Maintain customer files

Maintain active collections process adhering to business

processes.

Calculate, process and post customer billing adjustments.

Comply

with all company processes, procedures, SOPs and work rules

Perform

timekeeping function

Perform

other clerical duties as necessary

Other

duties as needed and assigned, within reasonable scope of the position, as

determined by SUEZ

WHO WE ARE LOOKING FOR

Education/Equivalent:

High School Diploma or equivalent required

Work Experience Needed:

1-2

years experience in office customer service

Special Skills/Abilities Needed:

Excellent telephone skills

Good interpersonal skills

Good computer skills and knowledge of Microsoft Word and

Excel

Good verbal and written communications skills

Good problem-solving abilities

Valid drivers license

Able to multi-task and prioritize work

Able to work under pressure and respect deadlines

We are an Equal Opportunity/Affirmative Action Employer. All qualified applicants are encouraged to apply without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, protected veteran status or status as an individual with a disability.

BU: NAM

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