Job Information
H&R Block Associate Team Member in Hadley, Massachusetts
ASSOCIATE TEAM LEADER Multi-Unit Team Leader 2 HADLEY, MA 01035 Yes 1st,2nd,Rotating Negotiable but requires 2 nights a week (until 7pm); flexible hours on Saturdays At H&R Block, we believe in the power of people helping people. Our defining Purpose is to provide help and inspire confidence in our clients, associates, and communities everywhere. We also believe in a connected culture, valuing diversity and inclusion and making everyone feel like they belong. We strive to continuously improve our business and have committed to a long-term strategy and transformation plan known as Block Horizons 2025. Our end goal is simple: bigger ambitions, faster transformation, and extraordinary results. It\'s an exciting time to be a part of H&R Block! At H&R Block, we\'re curious, creative, and always on the move. If you embrace challenges as opportunities and seek to make a meaningful difference where you live, work, and play, our door is always open. A Typical Day... Joining us as an Associate Team Leader, you\'ll support a single retail office during tax season to consistently exceed client expectations and provide daily operations direction for the tax office. You\'ll begin working a flexible part-time schedule in early December as you ramp up for the busy tax season and transition to a full-time schedule from January through April. What you\'ll bring to the team... Support the Multi-Unit Team Leader, serving as onsite point of contact for tax office associates and clients, ensuring quality and consistent execution that will allow us to promote the value of H&R Block Execute and hold all tax office associates accountable to Service Standards execution and client service experience, with escalation to the Multi-Unit Team Leader and District General Manager as necessary Serve as point of contact for onsite escalated client service concerns Ensure clients are scheduled properly and conflicts are resolved, with escalation to the Multi-Unit Team Leader and District General Manager as necessary Lead the office from the front desk, providing phone coverage and engaging with clients to deliver an outstanding experience Lead daily activities to ensure that all tax office associates are scheduled, and work is completed according to deadlines, with attention to quality standards, priorities and overall goals Lead daily huddles and communicate essential information to office associates HighSchoolDiploma \$18/Eligible for \$1500 bonus Hour Full Time,Temporary Nov 11-April 18 401K,Sick_Leave 0 Email resume,Call direct Call/E-mail/Text Hiring Manager Victor Morales