Massachusetts Green Jobs

Description

Robert Half has teamed up with our client in the Greenfield, Massachusetts area who is looking to bring on a Customer Service Coordinator. The chosen candidate will be tasked with responsibilities that revolve around customer service and data entry, providing support in a dynamic and fast-paced environment.

Responsibilities:

• Manage incoming phone calls, providing prompt and efficient service

• Coordinate the entry of service tickets and ensure accuracy and completeness

• Order necessary parts from relevant departments when required

• Oversee the shipping of parts to outside locations and ensure timely delivery

• Generate pick-up tickets and ensure they are accurately recorded

• Enter labor and parts order for payments received, ensuring accurate record-keeping

• Set up customer numbers in the system, maintaining up-to-date records

• Coordinate credits from the corporate department and ensure they are correctly applied

• Liaise with customer support specialists to resolve any issues or inquiries

• Assist the sales team with customer service tasks

• Understand and efficiently use the customer service module for scheduling calls

• Familiarize with the warranty process for warranty reorders

• Keep track of inventory, locations, and parts to ensure technicians are well-supplied for appointments

• Determine whether a customer is completed or in need of future services and can perform follow-through with reordering of necessary parts

• Use Word and Excel for data entry and record management

• Evaluate each technician’s route for efficiency and suggest improvements where necessary

• Maintain strong customer service skills and ensure customer satisfaction

• Multi-task and maintain a high level of attention to detail in all tasks.

Requirements

• Proven experience in a customer service role within the construction/contractor industry

• Strong ability to assist customers, addressing their needs and inquiries promptly and professionally

• Prior experience in a call center environment, handling high volume customer communication

• Excellent computer data entry skills, with attention to detail and accuracy

• Proficiency in order entry systems, ensuring all customer orders are processed accurately and in a timely manner

• Strong communication skills, both written and verbal, to effectively interact with customers and team members

• Ability to work in a fast-paced environment, managing multiple tasks simultaneously

• High level of problem-solving skills to handle customer complaints and resolve issues

• A team player with a positive attitude and customer-centric approach

• Flexibility to work in different shifts, including weekends and holidays, if required

• A high school diploma or equivalent; a bachelor's degree in a relevant field is a plus.

Do not hesitate to apply!

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

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All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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