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North Shore Community Health Patient Services Representative in Gloucester, Massachusetts

Patient Services Representative

Gloucester, MA (

Job Type



Opportunity Overview

North Shore Community Health (NSCH) is an industry leader in exceptional delivery of community healthcare. We have a full-time opening for a Patient Service Representatives (Front Desk) for our Gloucester Family Health Center. The PSR, reporting to the Site Supervisor, in a very busy office, will accurately perform activities related to the smooth functioning of the Front Desk team. As a team member at our health center, you will work with staff who are racially, ethnically and culturally diverse, so being culturally competent is required. A sense of humor is also very important!

The Organization

North Shore Community Health is a high performing community health organization that prides itself on being a compassionate and high performing community health center, serving its surrounding communities with comprehensive and culturally competent care.

NSCH offers comprehensive primary care, dental services, behavioral health care, care management, pharmacy, substance abuse disorder treatment, nurse care management, and insurance enrollment assistance services. NSCH has ten services sites: Gloucester, Peabody and Salem Family Health Centers; the school-based health centers at Salem High School and Peabody Veterans Memorial High School; and behavioral health only services at the Bentley Academy, Collins Middle School, Horace Mann School, Bates Elementary School, and the Peabody Learning Academy. NSCH offers competitive benefit plans and as a community-based safety net healthcare provider, NSCH welcomes staff who mirror the diversity of our communities and continues on its path to furthering its commitment to being an anti-racist organization.

At NSCH, we value our team members and the contributions they make to the organization. For this reason, we offer a variety of great perks and comprehensive benefits including health and wellness benefits, tuition reimbursement, loan forgiveness opportunities, and may other wonderful benefits.


North Shore Community Health’s mission is to build healthy communities by providing exceptional care to all.


Healthy People | Vibrant Communities



We take our responsibility to ourselves, each other, and the NSCH Community very seriously. We understand our individual roles, and positions of power with respect to how others perceive our roles and actions. We hold ourselves accountable when we make mistakes–acknowledging the error, owning it, taking corrective actions, and moving forward. We follow through on what we commit or resolve to do.


Integrity is the foundation of healthy relationships. We are committed to the highest ethical standards: honesty, fairness, respectfulness, and trustworthiness. We are honorable and respectful in dealings with others, and we strive to deal honestly, fairly and in a respectful, ethical, and trustworthy manner when in agreement or disagreement.


Empathy is a deep appreciation for another’s situation and point of view, which is the basis for the golden rule and our intrinsic sense of justice. We strive to bring empathy into our interactions with each other and with our patients.


We see courage as the strength of character to stand up for our convictions and belief system. To have courage is to have the fortitude to take risks and to extend one’s behaviors, actions, and thoughts beyond one’s comfort zone. We appreciate that courage is often required to compromise. Courage is a state of mind to face adverse, difficult, and challenging situations with confidence and positive energy.


NSCH holds its patients in the highest regard. We provide care that is respectful of and responsive to individual patient needs and values. We take the time to listen to concerns, understand what is important, and provide appropriate solutions and care. We do this through coordination and integration of care, collaboration, and teamwork.


NSCH is committed to the health and well-being of its community, patients, and staff. We demonstrate this commitment by constantly striving to align our actions with our mission, vision, and values.

EEO Statement:

We, North Shore Community Health (NSCH), are an equal employment opportunity employer. Our goal is to have a diverse workforce representative of all people, at all job levels, in the organization. We do not and will not make any personnel decisions (like recruiting, hiring, job assignments, and promotions) based on age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity, gender expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law.


  • Provides outstanding customer service, both to internal and external customers

  • Greet patients over the phone/and in person in a friendly and professional manner and providing them with the information and/or services needed

  • Answer multiple calls simultaneously providing assistance with making or rescheduling appointments, directing calls to other staff, and taking accurate and detailed messages to ensure that callers receive the information they need

  • Verify and update patient demographic and insurance information

  • Maintain an organized and clean work areas and waiting room

  • Provides translation services as needed

  • Contacts patients as needed, via letter, telephone or patient portal

  • Schedules patients as needed

  • Adhering to HIPAA rules including maintaining strict patient confidentiality.

  • Copies and faxes documents as needed

  • Performing additional duties to fulfill NSCH's mission, as assigned.


  • High School diploma or equivalent

  • A minimum of two (2) years’ of customer service experience preferably in a medical setting or office environment

  • English and Spanish or Portuguese is a plus.

  • Demonstrated work history of reliability, good attendance and positive attitude

  • Detail-oriented and thorough

  • Willingness and ability to learn new technologies; phone system, GE Centricity for medical appointments, Dentrix for dental appointments

  • Warm and professional telephone manner; good memory and patience

  • Ability to multi-task and follow-up to complete tasks

  • Ability to be courteous, efficient, effective, and patient in a fast paced environment

  • Maintain strict adherence to the NSCH Confidentiality policy

  • Incorporate NSCH Mission and Values into daily activities

  • Comply with all NSCH personnel policies and procedures

  • Willingness to be flexible about work assignments

  • Strong interpersonal and communication skills

  • Competency in working with Microsoft Office Suite and GE Centricity is a plus.

  • Completion of NSCH required Compliance Training before the deadline.

Please note:North Shore Community Health (NSCH) requires all employees to be maximally vaccinated against COVID-19, including receipt of the COVID-19 booster shot, as a condition of employment, unless a religious or medical exception is granted. All prospective employees will be required to be maximally vaccinated before the first day of employment. Proof of vaccination record must be provided with pre-hire paperwork. To request an accommodation from the vaccine requirement or if you have any questions about this mandate, please contact the Human Resources Department at

At North Shore Community Health, we are dedicated to building a diverse workforce. Are you excited about this role but feel that your past experience does not align perfectly with every requirement in the job description? We encourage you to apply! Your skills may be suited for this or other roles here at North Shore Community Health

Living on the North Shore

With facilities in Salem, Peabody, and Gloucester, NSCH offers access to New England’s Coastal charm, while being just thirty minutes outside of Boston. The North Shore is connected to the city via the Rockport Commuter Rail line, which makes stops in Salem and Gloucester. The North Shore has plenty to offer, with a rich history and thriving cultural scene.

For Information Please Contact:

Talent Acquisition Department

North Shore Community Health