Heywood Wakefield Commons Maintenance Director in Gardner, Massachusetts
Job Description: The candidate must have experience in facilities management, with strengths in painting, HVAC, basic repairs and a strong mechanical aptitude. Responsible for executing maintenance requests by diagnosing problems and making repairs in order to maintain the physical condition and appearance of the community according to operating and safety standards. Ensure that service requests and repairs are made in a timely manner. The perfect candidate will do regular facility inspections to ensure that we are tour ready and free of any safety concerns. Maintenance Director will oversee all capital improvement projects and assist in its budget process. This position includes some weekend days. Principle Duties and Responsibilities: The following essential functions are the fundamental job duties of the position to be completed with or without appropriate reasonable accommodation. Diagnose and repair problems in such areas as HVAC, electrical, plumbing, major appliances, carpentry, emergency systems, flooring, hardware accessories, masonry, painting, water features and waste management systems. Complete assigned service requests and repairs consistent with company operating and equipment/supply standards and in a safe and timely manner. Perform turn-key work as required to ensure vacant apartment homes are rent ready in a timely manner. Maintain customer service standards. Respond to resident requests and work with residents to minimize/resolve problems and complaints. Follow-through to ensure issue is resolved. Apply all applicable Hallkeen Communities? Policies and Procedures such as, but not limited to, company operating and safety standards. Promote safe work practices among on-site staff. Ensure compliance with all federal, state and local laws, specifically Fair Housing regulations, building codes and environmental laws and regulations. Organize, prioritize, and complete service requests and general maintenance tasks in a timely manner. Weekly schedule for housekeepers and assistant maintenance person. On Call for all emergencies Be responsible for all snow removal and associated equipment. May supervise the work of other associates and outside contractors. May perform other duties as assigned. Complete any and all tasks assigned by the Executive Director. Meet and update the Executive Director daily. Manager on duty shifts, holiday rotation, and some evening work may be required. Minimum Qualifications High School diploma or equivalent (GED) preferred. 1 year experience in property management maintenance performing the duties associated with a Maintenance Assistant. Able to read and write in English as demonstrated by clear and concise written and verbal communications; the ability to manage on line work orders. Read and understand labels on containers of maintenance related chemical, supplies and materials. Able to perform basic arithmetic skills such as measurement, addition, subtraction, multiplication and division in order to do basic calculations and analysis such as estimating, determining averages and percentages, and totals. Able to occasionally operate general office equipment such as, but not limited to, work computer, email, telephone, photocopying machine, facsimile machine and postage machine. Able to frequently use general maintenance tools, supplies and equipment such as, but not limited to, power tools, pressure washers, blowers, paint equipment, pool chemicals, ice removal equipment, ladders, landscaping equipment, sanders, snow blower and safety equipment. Required Behavior Able to demonstrate a high level of service delivery; does what is necessary to ensure customer satisfaction; deals with service failures and prioritizes customer needs. Able to clearly present information through the spoken word; reads and interprets complex information; talks with residents, family members and customers; listens well.