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Senior Service Sales Engineer in Franklin, Massachusetts

Eaton’s North American Sales Division is currently seeking a Senior Service Sales Engineer to join our team. This position is based at our Franklin, MA or Windsor, CT location. Relocation assistance will be offered.

Position Overview:

The primary function of the Senior Sales Engineer is to sell Eaton’s electrical services offering to industrial, utility, commercial, data center and institutional customers in the targeted market areas. In doing so, the Senior Sales Engineer will manage the customer relationship, providing sales support and technical expertise to distributors, end users, contractors and specifiers. The Senior Sales Engineer will also build relationships with Eaton’s internal operations and product lines to support customers and grow sales.

Eaton’s Electrical Engineering Services and Systems (EESS) Division provides a full suite of capabilities to help Eaton customer solve their electrical infrastructure needs including maintenance, troubleshooting, commissioning, equipment upgrades, turnkey projects, power system studies, training, cybersecurity, energy resiliency and sustainability and other electrical changes that they face. Eaton’s service division is the largest electrical service organization in the country and EESS provides vast resources and expertise to help solve our customers’ electrical infrastructure challenges. Decades of experience as an electrical equipment manufacturer and engineering service provider in the aforementioned market segments uniquely qualifies EESS to handle all facets of electrical service needs for our customers.

Making what matters work at Eaton takes the passion of every employee around the world. We create an environment where creativity, invention and discovery become reality, each and every day. It’s where bold, bright professionals like you can reach your full potential—and where you can help us reach ours.

In this function you will:

  • Consult with customers in different market verticals and provide solutions to their electrical problems and pain points

  • Maintain regional responsibility for all services orders and opportunity activity across Eaton’s market segments

  • Train and empower channel partners and manufacturing agents to sell services to end customers and contractors

  • Be a subject matter expert on the services offerings, support and coach the organization in your region on selling services

  • Act as the voice of the customer to Eaton’s services operations and marketing teams, ensuring high customer service and satisfaction

  • Collect, analyze and utilize market intelligence regarding competitive products, customer needs, preferences, and buying habits

  • Prepare and present quotations to customers with the assistance of our technical application support team

  • Deploy market-based growth strategies to ensure sustained success of Eaton’s services product lines

When we embrace the different ideas, perspectives and backgrounds that make each of us unique, we — as individuals and as a company — are stronger.


Required (Basic) Qualifications:

  • Bachelor’s degree from an accredited institution

  • Minimum one (1) year of experience in the electrical industry

  • Must be able to work in the United States without corporate sponsorship now and within the future

Preferred Qualifications:

  • Bachelor’s degree in Engineering from an accredited institution

  • Previous electrical (or relevant) sales experience

Eaton provides a competitive total rewards package commensurate with applicable skills, knowledge, and experience and consistent with internal and external market practices. The annual salary range for this role is $69,000 – $122,360.04 a year. Eligible for an annual performance-based incentive plan with a target at 25% of base salary. At Eaton, we know that good benefit plans are important to employees and their families. In addition to a competitive base salary, Eaton provides various Health and Welfare benefits as well as Retirement benefits. Click here for more detail: Eaton Benefits at a Glance. (

Position Criteria:

  • Knowledge of key customers and ability to grow relationships at those customers in multiple levels of the organization

  • Ability to assess customer needs, provide clear, competitive quotations and overcome customer objections to win and grow the business

  • Demonstrates understanding of market trends, industry issues and knowledge of competitors

  • Ability to leverage support personnel to meet customer needs and work cross functionally in the organization to serve customers

  • Knowledge of Eaton electrical product and service capabilities and ability to solution sell to meet customer needs

  • Effective implementation of Eaton’s internal sales process

  • Effective inclusion, interpersonal and teamwork skills

  • Time management, presentation and planning skills

  • Ability to travel up to 10%

We are committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant's race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, marital status, genetic information, protected veteran status, or any other status protected by law.

We make what matters work. Everywhere you look—from the technology and machinery that surrounds us, to the critical services and infrastructure that we depend on every day—you’ll find one thing in common. It all relies on power. That’s why Eaton is dedicated to improving people’s lives and the environment with power management technologies that are more reliable, efficient, safe and sustainable. Because this is what matters.

We are confident we can deliver on this promise because of the attributes that our employees embody. We’re ethical, passionate, accountable, efficient, transparent and we’re committed to learning. These values enable us to tackle some of the toughest challenges on the planet, never losing sight of what matters.

Job: Sales

Region: North America – US/Puerto Rico

Organization: NAS North American Sales

Job Level: Individual Contributor

Schedule: Full-time

Is remote work (i.e. working from home or another Eaton facility) allowed for this position?: No

Does this position offer relocation?: Relocation from within hiring country only

Travel: Yes, 10 % of the Time