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Dean Foods Quality Assurance Supervisor in Franklin, Massachusetts

Garelick Farms, a DFA company, is seeking a 2nd Shift Quality Assurance Supervisor to support our Franklin, MA team. We offer competitive pay, comprehensive benefits and great growth opportunities.

The Quality Assurance Supervisor directly supervises lab employees to maximize productivity of assigned shifts and areas at the highest quality and food safety standards. This includes training employees, planning, assigning and directing work, coordinating weekly CI Meetings, addressing product and employee complaints, and resolving problems. This person carries out supervisory responsibilities in accordance with the company’s policies, OSHA regulations and applicable laws while following all established CI Processes and the Management Operating Structure (MOS).

  • Works with Plant Management and other Supervisory Staff to maximize quality and productivity.

  • Ensure proper procedures are in place and being followed for product quality, employee safety, state and federal guidelines.

  • Inspects products to verify conformance to specifications.

  • Coordinates schedules and estimates worker hour requirements for completion of job assignments.

  • Recommends improvements to production methods, equipment performance and quality of product.

  • Ensures coordination of regular CI meetings.

  • Analyzes and resolves work, quality and food safety problems, or assists workers in solving problems.

  • Maintains quality and food safety records.

  • Collaborates with other supervisors to coordinate activities of individual departments.

  • Trains and instructs employees in regard to quality and food safety standards and processes. Oversees instruction, implementation and enforcement of policies as they relate to employees.

  • Provides for the supervision of assigned employees in scheduling and daily activities, ensuring effective selection, retention, feedback, disciplinary action and performance management. If a collective bargaining agreement exists, may participate grievances or other contract related activities and discussions.

  • Leads by example with the Company's Code of Ethics. This includes following company policies, standards and specifications.

  • Engages in the typical responsibilities of a manager requiring planning, evaluating, organizing, integrating, and delegating.

  • Performs other duties as assigned.

Minimum Requirements:

  • High school graduate or equivalent required.

  • Bachelor’s degree in a science-based area of study, preferred.

  • A minimum of 2 years' related experience and/or training.

  • Familiarity with Good Manufacturing Practices.

  • Experience leading and following Safety/Security Policies and Procedures.

  • Ability to follow all Sanitation and Quality Policies and Procedures, and report and follow through on any deficiencies.

  • Proficient in Microsoft Office Suite and computer based applications.

  • Excellent verbal/written communication skills.

  • Must be able to flavor milk based, sugar based, and caffeine based products.

  • Ability to adapt to changing organizational and operational needs; ability to lead others through change.

  • Ability to handle multiple tasks simultaneously.

  • Skill in organization, prioritization, and attention to detail.

  • Strong team player and leader with the ability to work across multiple functions and disciplines.\

  • Ability to select, coach, develop, engage, and retain a team of employees.

  • Must be able to pass all pre-employment screens (including drug, background and criminal checks).

Equal Opportunity Employer

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Requisition ID: 2020-16604

External Company Name: Dean Foods Company

External Company URL:

Relocation Assistance: No

Travel: 0-10%

Street: 1199 W. Central Street