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Sodexo Supervisor - Facilities in FRAMINGHAM, Massachusetts

Laboratory Support Supervisor

Scientific Services – General Laboratory Services – Team Lead


The Lab Support Supervisor serves as a direct, customer facing, single point of contact for laboratory personnel. The team fulfills a variety of roles and tasks, including serving as liaison with all other relevant service providers/third party vendors.

The Lab Support Supervisor is the first level of escalation for the Lab Support team. This leadership role is responsible for positioning the team to provide the best laboratory support coordination service to research groups as is possible and enable smooth facilitation and function of the working environment.


  • Serve as the Subject Matter Expert for all Lab Support duties

  • Responsible for the training of all new Lab Support team members

  • Serve as the first point of escalation regarding service-related issues.

  • Attend floor/building oversight meetings when manager is unavailable

  • Facilitate weekly meetings/daily huddles, provide coaching and constructive feedback.

  • Assist with the hiring of qualified employees, including technical and non-technical roles.

  • Plan and execute continuous improvement projects within the Lab Support team.

  • Oversight of the purchasing/ vendor management

  • Ensure laboratory management programs are in place to support continued growth.

  • Monitor daily workflow of the lab support team

  • Monitor payroll system for employees and ensuring attendance expectations are being met.

  • Provide technical troubleshooting and decision making.

  • Evaluate new process improvements and make appropriate recommendations based on thorough evaluation of technical, quality and efficiency impact

  • Perform bench work as needed and maintain proficiency/competency in technical operations

  • Ensure all work is in accordance with state and Federal regulations, organizational policy, and accreditation/compliance requirements

  • Write and deliver performance reviews and build a positive CRL team environment

  • Perform other reasonable duties as deemed necessary.

Qualifications & Requirements

  • Advanced degree and 2+ years lab management experience within the life science industry or equivalent.

  • Advanced degree in Biology, Chemistry, Medical Technology, Clinical Laboratory Science, or related scientific field preferred.

  • Minimum 1 years of clinical laboratory experience required.

  • Previous Buffer and Media prep experience required.

  • Previous supervisor experience preferred.

  • Proven leadership skills, excellent communication and interpersonal skills, proficient at multi-tasking, solid organizational skills, and ability to be flexible.

  • Customer service experience in a customer-facing role.

  • Experience in various IT systems, Word, Excel, PowerPoint, etc.

  • Exemplary communication skills, both written and verbal.

Position Summary

The Supervisor – Facilities may work in any type of facilities location on client premises. This individual provides supervision at the direction of management on site to coordinate activities of workers and/or service employees engaged in facilities operations or services at either larger complex facilities or locations in the areas of commercial, health care, schools, universities or other establishments. He/She coordinates, at the direction of management, key functions and between 3 and 10 employees during the normal course of business. The general responsibilities of the position include those listed below, but Sodexo may identify other responsibilities of the position. These responsibilities may differ among accounts, depending on business necessities and client requirements.

General Responsibilities:

  • Serves as a working lead, coordinating activities of maintenance workers or service employees engaged in cleaning and/ or maintaining smaller less complex facilities of commercial, health care facility, school, residence hall, or other establishments.

  • Assists in ensuring a safe working environment throughout the facility for all employees.

  • Assists in monitoring employee productivity and provides suggestions for increased service or productivity.

  • Responsible for the coordination of routine responsibilities of subordinates and assigns. responsibility for specific work or functional activities as directed by on-site management.

  • Responsible for orientation and training of employees.

  • Performs day to day assignments in addition to lead duties.

  • Works with customers to ensure satisfaction in such areas as quality, service, and problem resolution.

  • Takes an interest and initiative in the development of the facilities team.

  • Complies with all company safety and risk management policies and procedures

  • Reports all accidents and injuries in a timely manner.

  • Participates in regular safety meetings, safety training and hazard assessments.

  • Applies all applicable OSHA and related local safety requirements to all assigned work.

  • Performs all work in accordance with established safety procedures.

  • Attends training programs (classroom and virtual) as designated.

  • Applies some complex skills appropriate for the position.

  • Adapts procedures, processes, tools, equipment and techniques to meet the requirements of the position.

  • Applies knowledge of department policies and procedures, and utilizes a general understanding of other departments' functions.

  • Typically leads 3 to 10 employees.

  • May perform other duties and responsibilities as assigned.

Qualifications & Requirements

  • Willingness to be open to learning and growing.

  • Maturity of judgment and behavior.

  • Maintains high standards for work areas and appearance.

  • Attends work and shows up for scheduled shift on time with satisfactory regularity in light of Sodexo time and attendance policy and/or client operating hours.

  • Ability to work a flexible schedule.

  • Must comply with any dress code requirements.

  • Must be able to work nights, weekends and some holidays.


  • High School diploma, GED or equivalent experience.

  • 1 or more years of related work experience.

  • Previous supervisory experience preferred.


  • Ability to coordinate the routine responsibilities of staff and resources.

  • Ability to present self in a highly professional manner to others and understands that honesty and ethics are essential.

  • Ability to maintain a positive attitude.

  • Ability to communicate with co-workers and other departments with professionalism and respect.

  • Ability to maintain a professional relationship with all coworkers, vendor representatives, supervisors, managers, customers and client representatives.

  • Ability to provide clear directions and respond accordingly to employees.

  • Ability to use all relevant electronic and communication devices.

  • Knowledge of and proficiency in all OSHA and local requirements related to all assigned work.

Physical Requirements:

  • Close vision, distance vision, peripheral vision, depth perception and the ability to adjust focus, with or without corrective lenses.

  • Significant walking or other means of mobility.

  • Ability to work in a standing position for long periods of time (up to 8 hours).

  • Ability to reach, bend, stoop, push and/or pull, and frequently lift up to 35 pounds and occasionally lift/move 40 pounds.

Working Conditions (may add additional conditions specific to defined work location):

  • Generally in an indoor setting; however, may participate in outside activities and events.

  • Varying schedule to include evenings, holidays, weekends and extended hours as business dictates.

  • While performing the duties of this job, the employee is primarily in a controlled, temperate environment; however, may be exposed to heat/cold during support of outside activities.

  • The noise level in the work environment is usually moderate to loud.

  • Wears protective clothing and/or Personal Protective Equipment required by the work environment or governmental regulations.

Sodexo is an EEO/AA/Minority/Female/Disability/Veteran employer.


System ID 653731

Category Facilities

Employment Status Full-Time


Unit Contact

Target Hourly Rate 33.00