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Staples Sr. UX Researcher in Framingham, Massachusetts

Description

Staples, Inc.

Sr. UX Researcher

Framingham, MA

Position Description: Support the Product and UX teams by driving customer insight through applying the best research techniques for any given situation, including competitive reviews, focus groups, heuristic evaluations, field studies, A/B tests, usability tests, surveys, cognitive walkthroughs, contextual inquiries, and benchmark studies. Plan and facilitate participant recruitment. Organize research findings to serve as inputs for designs, task flows and requirements. Partner with UX Architects to review and develop user flows. Champion the use of research findings. Participate in cross-functional design brainstorms and be a customer advocate. Moderate in-person and remote usability sessions. Identify areas of opportunity to improve the customer experience. Telecommuting is allowed.

Qualifications

RequiredExperience/Skills : Requires a Bachelor’s degree in Information Design, Industrial Design, Human Computer Interaction, User Experience Research or a directly related field plus four (4) years of experience with practical user research in web-based applications or sites. Experience must include:

Four (4) years in the following (experience may be gainedconcurrently):

  • Utilizing online testing tools, including UserTesting.com or Zurb:

  • Supporting a UX team by driving research strategies for thesituation, including competitive reviews, focus groups, heuristic evaluations,field studies, A/B tests, usability tests, surveys, cognitive walkthroughs,contextual inquiries, and benchmark studies;

  • Synthesizing, analyzing, and organizing research findings to serveas inputs for designs, task flows and requirements;

  • Partnering with UX Architects to review and develop user flows;

  • Championing the use of research findings;

  • Participating in cross-functional design brainstorms;

  • Advocating for clients;

  • Improving client experience;

  • Conveying findings and recommendations to executive-level audience;and

Three (3) years in the following (experience may be gainedconcurrently):

  • Planning and facilitating participant recruitment;

  • Moderating in-person and remote usability sessions.

Qualified applicants please submit resume to: https://staples.taleo.net/careersection/jobdetail.ftl?job=1137219&lang=en

Staples is The Worklife Fulfillment Company, helping businesses of all sizes be more productive, connected and inspired. With dedicated account teams, category professionals, innovative brands and a curated product assortment for business, Staples provides customized solutions to help organizations achieve their goals. Interested in joining the team? Check out our perks and benefits !

Staples is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other basis protected by federal, state, or local law.

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