Staples Sr Manager Ecommerce Product Management in Framingham, Massachusetts
Staples is the #3 web business in sales volume in the North America and Staples.com has been the market leader in making it easy to buy office supplies online. Staples Advantage, the business-to-business division of Staples, Inc., is the largest of all our online businesses and serves organizations of 20 or more employees all the way up to the Fortune 1000 - including local, state and federal government, healthcare organizations and educational institutions. In support of our Corporate 20/20 Strategy, Staples is making aggressive investments to push our eCommerce experience to new levels in desktop, mobile and omni-channel commerce.
The Sr. Product Manager – Membership will join a growing Global eCommerce team tasked with planning and managing the Staples Advantage and Staples.com eCommerce site of the future. The vision for this team is to bring world-class eCommerce knowledge, understand business problems and opportunities and recommend solutions to improve the customer journey for Staples.com and Staples Business Advantage customers. The Sr. Product Manager – Membership will be responsible for defining a world-class and innovative customer experience and driving the strategic roadmap for Staples Advantage and Staples.com programs, with a particular focus on Membership digital acquisition, engagement, and customer lifecycle. The position holder will do this by leveraging his/her strong understanding of ecommerce technologies and trends, listening to customer feedback, benchmarking against other B2B leading sites, understanding stakeholder priorities, addressing un-met customer needs, and seizing market opportunities to define exceptional online solutions. Given the highly strategic and cross-channel nature of this role, the successful individual must possess a unique combination of structured strategic thinking, passion and curiosity for technology & user experience, as well as strong leadership and collaboration skills.
Develop and maintain eCommerce strategic plans for Staples Advantage and Stapes.com products, solutions & services.
Develop the near, mid and long term holistic strategy with a strong focus on Mid-Market needs and requirements.
Manage a team of product managers who are instrumental in day to day execution of product enhancements
Ensure the alignment of product roadmap to business goals
Prioritize business requests and drive execution of product roadmap and backlog items
Use business modeling techniques: process workflow modeling, use cases, user stories, and personas to define business problems and help ideation. Drive and help manage Agile Scrum project teams and utilize Jira to define the requirements and user stories.
Drive execution of online strategies and capabilities, including:
Collaborating with a broad group of stakeholders, including Marketing, Strategy, Business & Sales Operations, UX, Pricing, Merchandising, Customer Care, Engineering and other Product teams to ensure roadmaps are aligned across domains and business units.
Provide input to project plans, risk assessment, and project schedules for cross functional teams and domains.
Facilitating cross functional, cross channel team meetings to drive strategy creation to multi-phase, multi-year program execution.
Work as Product owner among internal and external stakeholders to analyze, communicate, and understand business and usability requirements for changes to business processes, policies, and information systems.
Drive broad organizational engagement in initiatives through :
Passionate, inspired leadership
Building strong internal relationships across engineering teams and business units across Staples
Regular, impactful communication of priorities, progress and impact to executive leadership and stakeholders
Developing processes to listen, learn and incorporate customer feedback in all products and digital assets
Bachelor’s degree 8-10 years of online product management, ecommerce and/or information technology experience
Solid analytical and quantitative skills; strong bias towards data-based decision making
Experience with both Agile and Scrum from a Product owner perspective
Demonstrated track record of strong execution and experience partnering with business and technical teams to deliver results.
Experience leading and executing Agile / Scrum processes and managing direct reports
Understand and gather complex business needs and requirements from a diverse set of stakeholders and document them.
Knowledge of B2B ecommerce, industry trends, and technologies
Customer-centric orientation with proven track-record of developing and acting on customer insights.
Staples is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other basis protected by federal, state, or local law.