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Staples Sr. Coordinator, Facilities Management in Framingham, Massachusetts


Staples is focused on our customer and our community. As a Sr. Facilities Coordinator at Staples, you will play an important part in our building’s safely and security repair coordination.

Our people are the heart of our success and we believe in collaboration, curiosity and continuous learning in all that we think, create and do. We are investing in our people and our stores, empowering our people to learn, grow and deliver. Come be a part of a team that's leading the way in a new era of working and living.

Key Deliverable/main area of focus:

  • Receive incoming support calls through an automatic call distribution system and help desk e-tickets through a Facilities Maintenance System. This would include the dispatching & follow-up of each service call placed by the Staples store.

  • Utilize Maintenance System to coordinate service calls for all repair and maintenance and hired service call types – this includes trades such as electrical, plumbing, HVAC, roof, floors, safety and security and other interior and exterior repairs.

  • Handle repair coordination and communication for store incidents such as fire, floods and natural disasters.

  • Identify, negotiate, and hire qualified contractors for preventative and general maintenance service.

  • Monitor all permit renewal and violation fines pertaining to fire alarms, signs, HVAC equipment and elevator/escalator equipment.

  • Budget, put out to bid and initiate Capital Appropriation Request of capital improvement projects such as roof and HVAC replacements

  • Ascertain budget costs by monitoring and providing year to date expenses for Repair & Maintenance and Hired Service Budget, specialty accounts.

  • Store calls and tickets are processed timely and resolved within the expectation of department policy and procedure.


Essential skills and experience:

  • Minimum of 4-6 years of Facilities Management experience.

  • Ability to multitask (handle multiple issues at once).

  • Strong commitment to teamwork and customer service

  • Strong decision-making skills.

Get great perks because, you matter.

  • Generous amount of paid time off

  • 401(k) plan with a company match, medical, dental, vision, life and disability insurance, and many more benefits

  • On-site, discounted childcare, fitness center and dry cleaners in Framingham, MA corporate office

  • Associate store discount and more perks (discounts on mobile plans, movie tickets, etc.)


Click to learn more about the employee benefits, programs and perks offered at Staples. (

Staples is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other basis protected by federal, state, or local law.