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Thermo Fisher Scientific Senior Site Specialist in Framingham, Massachusetts

As part of the Thermo Fisher Scientific team, you’ll discover meaningful work that makes a positive impact on a global scale! Join our colleagues in bringing our Mission to life every single day to enable our customers to make the world healthier, cleaner and safer. We provide our global teams with the resources needed to achieve individual career goals while helping to take science a step beyond by developing solutions for some of the world’s toughest challenges, like protecting the environment, making sure our food is safe or helping find cures for cancer.

Location/Division Specific Information

Unity(tm) Lab Services is a business segment that supports our customers directly, which provides critical outsourced on-site services at customer locations.

This position is located in Cambridge, MA

In addition, Thermo Fisher will pay you a sign-on bonus of $1,500.00, less applicable tax and other withholdings. The bonus will be paid to you after 90 days of your Effective Date. If you voluntarily leave Thermo Fisher or are terminated for cause within one (1) year of the payment date, you agree to pay back the signing bonus in full.

How will you make an impact?

This position is focused on service delivery excellence for UnityTM Lab Services. Specific activities relative to the job function could include the portfolio of services provided including order entry, order management, operating customer procurement systems, stockroom services, material handling, shipping/receiving, chemical tracking, and glasswash operations. May also include lab-based tasks including media/reagent preparation and cell culture support operations.

What will you do?

  • Stockroom management, dispensing of product, and follow direction / coordination of affiliated stockroom activities.

  • Perform on-site program replenishments and disbursements.

  • Perform stockroom duties to include receiving, put-away, stock rotation, cycle counts, and other functions according to customer requirements.

  • Perform equipment verifications and calibrations following customer and manufacturers protocols

  • Participate in individual or group projects that can include, cost savings analysis, learning groups, writing job training methods, and leading team meetings

  • Serve as the first point of contact for any Glassware, Inventory, Media and Shipping/Receiving matters or concerns, including Media quality, Service Level Agreements, and staff interactions

  • Provide technical expertise and training to ULS staff

  • Demonstrates proficiency at capturing, presenting and explaining job or site specific performance metrics

  • Promotes personal growth and development by staying abreast of new policies and improvements without the presence of site trainer and management team

  • Listens to customer concerns, effectively diffuses dissatisfaction, and quickly identifies course of action with a goal of first call resolution within established turnaround times

  • Works effectively with a diverse cross-functional team

  • Embraces Practical Process Improvement (PPI) methodologies

  • Access & utilize Thermo Fisher Scientifics’ Intranet and SharePoint document management system.

  • Positively represent Thermo Fisher Scientific at all times throughout customer locations.

  • Attend required training sessions.

How will you get here?

  • Must possess a High School Diploma/GED

  • Associates/Bachelors preferred

Knowledge, Skills, Abilities

  • Proven verbal, written and presentation skills

  • 2-3 years of progressive proven experience preferred

  • Must maintain Thermo Fisher Scientifics’ Four-I Values

  • Experience in laboratory setting or services preferred

  • Experience in GXP environment preferred

  • Proven excellence in customer service skills

  • Detail oriented, problem solver, promotes team environment

  • Computer/software skills (i.e. Outlook, Excel, Word, PowerPoint)

  • Ability to instantly adapt to a flexible and changing schedule

  • Demonstrate a sense of urgency in completing work assignments.

  • Must be able to work overtime as required

Working Conditions:

  • Works primarily in an office environment to include cubicles and/or in and around shipping/receiving docks, stock rooms, storage locations and laboratory environments

  • Extensive walking/standing may be required for 75-85% of the day

  • May pass through areas where chemical based allergens may be in use (such as penicillin, tetracycline, etc)

  • Able to lift, push and pull 30-50 pounds consistently.

  • Able to use material handling equipment such as push carts and pallet jacks

  • Depending on area of building, personal protective equipment may be worn to include lab coats, coveralls, hood, facemask, hairnets and/or safety gloves

  • Some areas require steel toe shoes, bump hats and/or safety glasses

At Thermo Fisher Scientific, each one of our 100,000 outstanding minds has a unique story to tell. Join us and contribute to our singular mission—enabling our customers to make the world healthier, cleaner and safer.

Apply today! http://jobs.thermofisher.com

Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.

Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.

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