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Staples Senior Category Merchant in Framingham, Massachusetts


This position is an integral component of the Staples Dotcom and Commercial Sell-Side Merchandising department. The Senior Category Merchant is responsible for delivering budgeted sales, margin, and competitive differentiation for their categories for their respective business unit(s). They will develop, communicate and execute a business strategy inspired by deep customer insight and market data. The SCM is responsible for making day to day decisions around promotional management, site experience, and overall go-to-market plans. The SCM will lead their team, and is expected to develop and train them in merchant fundamentals. They will take a leadership role in accomplishing portfolio-wide objectives and tackling portfolio-wide challenges.

The Senior Category Merchant reports to the DMM and has direct reports at the Project Specialist and Product Specialist level. This position is responsible for two large and strategically important categories: Janitorial Paper and Pack & Ship.


  • Acquire a deep understanding of customer needs through market data and field insight

  • Develop and execute a go-to-market strategy to achieve budgeted sales and margin goals and deliver an optimal customer experience

  • Develop, execute, and effectively communicate strategy to the highest levels of the company

  • Ensure plans align with company strategic objectives and goals

  • Effectively partner to drive strategy, growth and proactively solve everyday opportunities and challenges with transactional website (,

  • Shape demand within assortment, influence pricing, and create an appropriate customer experience

  • Effectively partner and influence other cross-functional partners, such as Sales Force, Pricing, Site Merchandising, Marketing, Portfolio, Inventory & Planning

  • Demonstrated ability to manage and develop team members and drive high levels of engagement

Qualifications :


Bachelor’s Degree in Business or related field


Minimum 8 years total experience in buying related functions (buying/ merchandising)


  • Proven ability to drive sales and margin results

  • Multiple category experience including large P&L management is preferred

  • Proficiency in B2B and Ecommerce sales metrics and best-practices to optimize traffic, conversion and ultimately sales & profit growth

  • Demonstrated financial acumen and in-depth proficiency in analysis, forecasting, demand shaping and SKU-level assortment rationalization

  • Excellent verbal and written communication skills. Ability to influence at multiple levels

  • Demonstrated ability to build strategic partnerships across organization and with vendors at the highest levels

  • Accomplished in holding a team accountable to achieve measurable results

  • Proactive communications; comfortable with assessing the need for immediate action

  • Exceptional time management, prioritization and organizational skills

  • Data-driven decision maker

  • Willing, hands-on problem solver

  • PC literate with strong abilities in Excel

Staples is The Worklife Fulfillment Company, helping businesses of all sizes be more productive, connected and inspired. With dedicated account teams, category professionals, innovative brands and a curated product assortment for business, Staples provides customized solutions to help organizations achieve their goals. Interested in joining the team? Check out our perks and benefits !

Staples is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other basis protected by federal, state, or local law.