MetroWest YMCA Member Services in Framingham, Massachusetts
Member Services Part-time The MetroWest YMCA is a nonprofit organization with the goal of strengthening the foundations of our community. We do this through programs that help build a healthy mind, body and spirit for all, and our programs are built around our three focus areas: Youth Development, Healthy Living, and Social Responsibility. The Y is open to all, and we pride ourselves on the diversity of our members and employees. As an employer, the Y seeks to recruit energetic professionals, encourage work-life balance, and provide opportunities for growth and development. We are looking for friendly, professional, and energetic individuals who enjoy working with people and have a desire to provide outstanding service. Equal Opportunity Employer. Member Services The MetroWest YMCA needs part time Member Service Welcome Desk staff to help handle the day-to-day operations of the membership desk. This position will involve evening and weekend responsibilities. Applicants should have prior customer service experience. Bilingual applicants are encouraged to apply. CPR/First Aid certification required. The Member Service Representative will be responsible for providing frontline member service to members and guests by contributing to a welcoming, supportive environment. The Member Service Representative will be responsible for facilitating communication to and between members, guests and staff. Responsible for monitoring facility access and security, and for maintaining the integrity and organization of the Member Service Center. Additional responsibilities include membership and program sales and management of incoming phone calls. Past customer sales experience preferred. Working knowledge of computers and experience with a variety of software applications. Ability to learn proprietary software to enter or edit member information, take photo IDs, and scan member cards. Ability and desire to interact with and provide service to people of all ethnic backgrounds, ages, and lifestyles.