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Staples Digital Product Design Lead in Framingham, Massachusetts


Staples Retail created the “office superstore” concept, making access to office products affordable and convenient. As the world changes though, so must we and Staples Retail is evolving to meet the modern needs of our customers, finding new and innovative ways to engage customers and grow. To that end, we have commenced a radical transformation, and our new Retail strategy relies on adding value for customers in highly personalized and localized ways, including new ways to assist customers through products, price, education and events. The success of our transformation is critical for assuring the longevity of our business and necessitates the delivery of new digital experiences that will extend and complement our in-store transformation.

What this position is all about:

We are seeking a highly creative digital product design lead, who is passionate about producing esthetically pleasing mobile applications and web experiences. This role will be required to work closely with a wide variety of stakeholders across the organization, and ensure that our new, multi-pronged omni-channel digital value proposition will achieve its desired commercial results.


· Lead the design of our new digital experience encompassing Community, Content, Loyalty and eCommerce elements

· Collaborate with Product Owners, Developers, and other stakeholders to ensure that desired business outcomes are delivered in the most effective and pleasing manner through our digital experience

· Work closely with Store Experience, Field Operations and Marketing stakeholders to ensure that our digital experience is directly aligned with day-to-day store operations and our physical world presence

· Serve as the trusted authority for ensuring designs embody our established brand strategy including its purpose, positioning as well as its look and feel

· Maintain a big picture view of the overall digital experience ensuring that features, functions and designs come together in a manner that is relevant for meeting our customers’ needs

We Offer:

· 401(k) plan, health, dental, vision and life insurance, short-term disability, and many more benefits

· A generous amount of paid time off

· On-site, discounted childcare, fitness center and dry cleaners

· In-store & on-line employee discounts and additional perks (discounts on mobile plans, movie tickets, etc.)


Qualifications (You are….):

· A Highly collaborative team player who trusts her/his colleagues and partners

· Comfortable establishing a leadership position across mixed teams of internal and external resources

· Highly empathetic to customer wants and needs, and how they should translate into experience design

· Open minded and creative in your approach to customer experiences, ready to change a design or even start from scratch regardless of personal biases

· Familiar with best practices and remain constantly in-tune with the latest industry and consumer trends

· Well versed with design processes, agile methodologies and iterative ways-of-working

· Experienced in building scalable consumer facing digital products and the design nuances that are typically required for ensuring their success

· Comfortable working independently, with limited direction or guidance but also highly accountable and respectful of commitments

· Familiar with privacy legislations and their implications on customer facing user experience designs

· A credible and recognized expert in your space with 5+ years of digital experience design in a Retail or Direct-to-Consumer context

A university graduate who possesses a relevant degree or an equivalent level of real-life experience

Staples is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other basis protected by federal, state, or local law.