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Aerotek Customer Service Representative in Framingham, Massachusetts

Description:

Provides quality customer service and support to customers on a daily basis, including phone interaction, problem resolution and account transaction processing in a timely manner. Under direct supervision, performs less complex operational tasks in a product or functional area, including processing, balancing, settling and servicing all types of security transactions. Responds to customer inquiries. Investigates and corrects errors in customer accounts and statements. Responds to customer verbal and/or written inquiries. Records details about customer inquiries. Helps resolve complicated customer complaints. Coordinates and expedites customer inquiries to other departments for resolution. Familiarity with MS Office required.

Skills:

customer service, call center, communication and people skills, data entry, customer support

Top Skills Details:

Top Must Have's:

-2+ year(s) in customer service, data entry, MS office

-Excellent communication skills and outgoing/ bubbly personality

-Can answer questions with specific examples and clearly

Additional Skills & Qualifications:

Best vs. Average: A candidate with BA or AS degree with call center or customer facing experience. VS. someone with HS or College coursework with little customer facing experience. Disqualifier's: Someone who has no customer service experience or very

Experience Level:

Entry Level

About Aerotek:

We know that a company's success starts with its employees. We also know that an individual's success starts with the right career opportunity. As a Best of Staffing® Client and Talent leader, Aerotek's people-focused approach yields competitive advantage for our clients and rewarding careers for our contract employees. Since 1983, Aerotek has grown to become a leader in recruiting and staffing services. With more than 250 non-franchised offices, Aerotek's 8,000 internal employees serve more than 300,000 contract employees and 18,000 clients every year. Aerotek is an Allegis Group company, the global leader in talent solutions. Learn more at Aerotek.com.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

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