International Data Group Client Services Specialist in Framingham, Massachusetts
IDG is looking for a high-energy, detail-oriented, and customer-focused individual to provide customer support for IDG’s conferences, seminars, and events. The Client Services Specialist works closely with the sales, conference content, operations, and marketing teams. This position oversees the fulfillment of corporate clients' sponsorship deliverables.
Interface with client executives to provide top-notch service; serve as the sponsor's advocate within IDG
Manage website content
Strong negotiating, facilitation, influencing, and organization skills to bring issues to resolution
Ability to prioritize, manage multiple tasks and projects in time-critical situations
Managing the internal team such as marketing, content and logistics, where and when applicable
Maintaining all communication with and for the clients and launching the event; management of deadlines and deliverables
Minimum of 5+ years business/client management experience
Excellent written and verbal communication skills; strong phone/Zoom experience
Tenacious customer service orientation
Polished; experience working with high-level external customers
Strong working knowledge of Microsoft Office Suite, Adobe; some database experience
Some travel will be required in this position when in person events resume
Event and/or sales experience is a plus
Please upload a formatted version of your resume and cover letter during the application process.
Career Level: Experienced (Non-Manager)
External Company Name: International Data Group, Inc.
External Company URL: http://www.idg.com