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IDI Distributors Spray Foam Service Center Technician in Foxborough, Massachusetts

IDI's history of achievement and growth is indication that we provide the best environment for enthusiastic, driven individuals to be successful. IDI prides itself on a culture that values building meaningful connections with customers and coworkers as well as the opportunity for development and advancement. We are all bound by a commitment to a shared pursuit of goals and providing the highest quality service within our industry.

Spray Foam Service Center Technician Job Description

IDI Distributors is seeking a Spray Foam Service Center Technician to join the IDI team. As a Spray Foam Service Center Technician you will be responsible for but not limited to:

* * Work with manufacturers to ensure the quality of our products is maintained IAW manufacturer recommendations * Oversee all operations of running a Service Center/Parts Room. Duties include, but are not limited to: * Quoting * Scheduling * Billable Hours * Pricing * Service Orders * QC * Warranties/Returns * Inventory Control * Supporting IDI locations with shipping parts to their branches, or directly to their customers * Assisting other technical staff as needed with special projects * Occasional local job sites to conduct on-site training and educating spray foam customers on a national basis * Demonstrating technical selling skills and product knowledge * Identifying and building an effective network * Grow SPF equipment and accessory sales * Utilizing CRM to maintain records of training and prospecting activities

Job Qualifications:

As a Spray Foam Service Center Manager for Insulation Distributors, you must have the ability to work independently and as a part of a team and possess a professional, customer-focused attitude. You must be able to build long-lasting relationships with vendors, customers, and sales staff. *Forecasted travel is a part of the position, encompassing a minor percentage of your time on the job. *

Additional Requirements:

  • Must be mechanically inclined in the following but not limited to; Engine repair, pump repair and basic electrical knowledge
  • Strong knowledge of spray foam insulation applications, processes and manufacturers
  • Knowledge in troubleshooting spray foam installation problems
  • Excellent verbal and written communication skills
  • Proficient planning, time management and organizational skills
  • Efficient in Microsoft Office products including Outlook, Word and PowerPoint
  • Complete understanding of spray foam application systems
  • Ability to achieve set goals in a timely manner
  • Detail-oriented
  • Ability to multi-task

Education and/or Experience

  • High School Diploma or GED required
  • 3+ years' experience in related field preferred

Why IDI? Excellent pay and benefits. Dedicated staff. Service-oriented culture.

Since 1979 Insulation Distributors has been a leading national distributor to the insulation contractor market throughout the U.S. with locations nationwide. IDI is a family owned and operated American business that takes pride in offering the highest-quality products and services at the most cost-effective prices in the industry. This special relationship with our customers has allowed us to build a successful operation that is prepared to handle specific needs of contractors in the residential, commercial and industrial markets. Part of IDI's commitment to quality stems from our association with the leading fiber glass manufacturer in the world, Owens-Corning, which has been serving the insulation industry with scientific expertise, product research and development for more than 70 years.

Medical (including Health Savings Account option), Dental, Vision, Life, AD&D, Long Term Disability, Pre-Paid Legal Services, Flexible Spending Account, Employee Assistance Program, 401k (W/Company Match), Paid Time Off

Department: Service Center

Location: Foxborough, MA, USA

Pay Rate: Negotiable

Pay Type: Hourly

Employment Type: Full Time