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CROSSMARK Customer Business Team Lead in Foxboro, Massachusetts

Job Posting

Overview:

Possess a deep knowledge of the retailer, the competition, and the marketplace. Be deeply connected from operations, merchandising. Shopper, and leadership. To be the “go to” person by the retailer’s leadership team for best practices, innovation, and engagement. Lead CROSSMARK’s brand with professionalism at all times. To have a bias for growth by driving sales and constantly exploring additional services which drive revenue and margin generating opportunities.

To be retailer experts and to thoroughly execute client plans. Grow our client's business within each Retailer faster than the category and the Retailer themselves. Responsible for creating and sustaining client satisfaction by assisting in the development of business plans and owning clients’ execution strategies with the retailers they are assigned. Drives client growth across brands through a comprehensive and deep knowledge of the retailer’s operation and merchandising strategies and through unparalleled insight, effective selling, and execution.

Essential Duties and Responsibilities:

• Responsible and accountable for all retailer P&L controllable items. To include but not limited to – revenue, payroll, and T&E.

• Provides leadership to team members with respect to employee, business, and ethical issues including cultivating positive team and growth environment.

• Responsible for effectively managing business relations with the retailer serviced by the team.

• Responsible for consistently evaluating the team’s Customer Managers and providing feedback to enhance performance.

• Owns the development and maintenance of strong relationships with both Clients and Customers within a given geographic region, including a complete understanding of their goals and objectives.

• Present targeted strategic client plans to build effective and efficient brand promotion strategies and strengthen brand activation based on customer knowledge.

• Accountable for the execution of strategic plans for all Clients’ brands to Retailers within the defined geography. Key areas include sales, share, distribution, promotion, pricing, merchandising and financial management.

• Responsible for ongoing Client Team communication, engaging in proactive, ongoing communications to provide status, opportunities, manage expectations, and needs associated with achievement of Client’s Business plan.

• Owns the communication and transfer of knowledge about Customer changes and insights to drive understanding across relevant CROSSMARK positions, understanding the importance of being the “customer experts.”

• Assist Business Account Manager(s) and others in the development of targeted strategic Client plans to build effective and efficient brand promotion strategies and strengthen brand activation based on customer knowledge.

• Sells additional services to Clients through analysis understanding of Client’s strategy, performance insights, coupled with Customers’ performance by brand and/or category.

Responsibilities With Regard to Workers’ Compensation Claims:

You are responsible for reporting any employment related injury you incur to your direct supervisor as soon as possible following an incident resulting in an injury.

This job description does not imply that the above functions are the only tasks that may be performed. Individuals will be expected to follow any other job-related instructions and perform any other job-related tasks as directed by management.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties.

Additional Requirements:

Education/Experience : Bachelor’s degree preferred or a minimum of 10 years ‘experience in the CPG industry preferred; 10+ years of sales experience; PC knowledge and skills in word, excel, email and PowerPoint; Communication skills, including listening, presentations, written and verbal skills; Insights-based, consultative selling and negotiation skills; Intermediate Microsoft Office skills including Excel with pivot tables, Word, Outlook, PowerPoint.

Specific Skills:

  • Leadership and management Skills

  • Results oriented

  • Problem solving

  • Interpersonal skills

  • Clear understanding of client expectations

  • Understanding/ communicate insights

  • Persuasive selling

  • Professionalism

Performance Metrics: On budget execution of sales plan; New Item acceptances in accordance with client standards; Existing client growth (targeted revenue $/sales volume); Customer service (NPS)

Knowledge, Skills and Abilities : Communication skills, including listening, presentations, written and verbal skills; Insights-based, consultative selling and negotiation skills; Intermediate category management knowledge, including but not limited to the “4 Ps”; Business acumen and intelligence, including market and industry trends; Good organizational and time management skills; Customer service orientation; Ongoing professionalism and ability to handle pressure.

Certificates, Licenses, Registrations : A valid driver’s license.

Physical Demands : Ability to bring sample products to the account calls.

Supervisory Responsibilities : Yes.

Work Environment : Office and field environment

Travel Requirements : Ability to travel within the US for customer, client, or company meetings on an as needed basis.

Language Skills: English is the primary language skill; however, bilingual skills may be required based on business necessity.

Please note that this Job Description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Under the Americans with Disabilities Act (ADA), WIS is committed to providing reasonable accommodations to qualified individuals with disabilities to enable them to effectively perform the essential functions of the job.

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