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The Arc of Opportunity Shift Lead in Fitchburg, Massachusetts

Current Vaccination (including Bivalent Booster) is an eligibility requirement for all positions unless in case of religious or medical exemption.

The Shift Lead provides support to all direct support professionals (overnight awake/asleep, relief) and partners with the Residential Manager (RM) to ensure quality direct support services are provided. The Shift Lead additionally ensures the daily operations of programs meet Federal, State and agency compliance regulations.

Position Schedule: Sunday 9am-7pm & Monday-Wednesday 1pm-11pm

Essential Functions:

  • In the physical absence of the RM, serves as the senior staff member on-site, providing support and guidance to other direct support professionals

  • Serves as the Acting Residential Manager during periods when the RM is on vacation, sick leave or other absences not greater than two weeks

  • Implements Individual Support Plans (ISP) for individuals based on assessments, objectives, and goals

  • Collaborates with the RM, case managers, and peers in the planning, management, and fulfillment of the agency’s short/long term goals

  • Provides administrative support to the RM, including case management for an identified caseload

  • Provides direct service to individuals served

  • Frequent driving of a motor vehicle and/or van required

  • Must work a flexible schedule to include nights, weekends, and holidays

  • Actively advocates for individuals served and demonstrates the agency mission and values in all interpersonal and professional relations

  • Enhances and promotes The Arc of Opportunity’s strategic initiatives, overall brand, and organizational mission and values through positive promotion and representation


  • Associates degree in relevant field or some college coursework preferred, High School Diploma or GED required

  • A minimum of one year experience in a human service field, some human service supervisory or senior staff experience preferred

  • A valid driver’s license and acceptable CORI/Fingerprint checks & driving record are required at all times during employment with The Arc of Opportunity

  • Use of personal vehicles is required & must meet all State requirements to include a valid registration, insurance, & safety standards

  • Ability and willingness to provide hand over hand assistance in personal care functions, including shower and hygiene assistance

  • Mathematical aptitude to reconcile monetary accounts for individual served

  • Flexible work scheduled required with on-call responsibilities as needed

    Physical Requirements:

  • Ability to lift up to 50 lbs.; kneel, bend and carry items; and sustain periods of walking, standing, sitting

  • Ability to physically assist individuals according to their needs and perform physical restraint if necessary

    Mental Requirements:

  • Functional and situational reasoning to follow policy, complete administrative tasks, problem solve, exercise sound judgment, prioritize multiple tasks, & crisis manage

  • Communication skills, in written and oral English, which convey clear and concise information in a professional & respectful manner to individuals supported, family members/guardians, government agencies, & community partners

  • Ability to work independently

    Comprehensive benefits package including vacation and sick leave, paid holidays, health, dental, life, disability, and 401K. Advancement opportunities.

    The Arc is an equal opportunity employer and does not discriminate in its selection and employment practices. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, political affiliation, sexual orientation, gender identity, marital status, disability, protected veteran status, genetic information, age, or other legally protected characteristics.

    When an applicant with a disability needs an accommodation to have an equal opportunity to apply and/or interview for a job, they may request it orally or in writing through the VP of Human Resources.

Sunday 9am-7pm & Monday-Wednesday 1pm-11pm

40 hours/week