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Making Opportunity Count Inc LIHEAP Office Specialist in Fitchburg, Massachusetts

Position Overview:

Perform general clerical duties including but not limited to filing, copying, mail support, answering multi-line phone system and be the first line of contact for applicants providing exceptional customer service.

Essential Duties and Responsibilities:

  • Provide customer service

  • Follow up on applicant inquiries by tasking specific action in a timely manner

  • Answer telephone and convey messages clearly and accurately

  • Utilize appropriate tools such as DHCD Administration Guidance and/or systems to accurately respond to inquiries

  • Schedule appointments

  • Appropriately date stamp all incoming documentation and match documentation to appropriate application number

  • Scan and input applications/documentation as received

  • Accurately identify vendor mail and distribute to the appropriate personnel

  • Run document folder and postage machine

  • Communicate effectively with applicants, vendors, and agency personnel

  • Respond to specific applicant inquiries relation to applicant status and properly document

  • All other duties as deemed necessary by supervisor

Required Qualifications and Skills:

  • High School Graduate or GED

  • One- year previous customer service desired

  • Proven oral and written communication skills

  • Ability to use Windows operating systems and navigate between various windows

  • Bilingual English/Spanish preferred

  • Valid driver’s license with reliable transportation

Work Authorization: Must be eligible to work in the United States.

EEO Statement: Making Opportunity Count is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, gender identity, or any other characteristic protected by law.

Other Duties: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

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