Robert Half Customer Service Representative in Fitchburg, Massachusetts
Description Candidates who love building solid customer relationships will be interested in Robert Half's new Customer Service Representative position in the growing Non-Profit industry. Articulate and highly-skilled Customer Service Representative candidates could find an excellent career opportunity in this position. If you're looking for a long-term contract / temporary to hire position in Fitchburg, Massachusetts, this Customer Service Representative opportunity could be for you! If you want to work in a dynamic, rapidly-changing call center, this could be the job for you!
By being successful in your role, you will facilitate business development and client referral goals by actively cross-selling and referring customers
Deliver outstanding, friendly customer service in a timely fashion
Retrieve and oversee the sending of written business communications
Organize and route incoming telephone calls Requirements - Demonstrated experience performing extensive research to resolve complex customer inquiries
Active problem-solver who listens for customer cues and actively resolves problems with grace and integrity
Customer service and office administrative skills
Expertise in call centers
Deep understanding of Call Center Customer Service
Foundational knowledge in scheduling
Call center experience desired
Enthusiastic attitude and an engaging businesslike approach
Excellent problem solving skills in Microsoft Office applications
Proficient with computers and technology platforms
2+ years' experience with performing in a goal-driven & customer-focused environment preferred
Excellent oral and written communications skills
Ability to exude confidence, knowledge, and empathy when interacting with internal and external partners and clients/customers
- Foundational knowledge of Customer Relationship Management (CRM) systems, e.g. ACT!, Illustrator, Highrise, and Insightly
If you seek to deliver great customer outcomes and want to improve your customer service skills to deliver personalized service specific to individual customer needs, we want to hear from you now. Apply today!
Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
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