Massachusetts Green Jobs

First point of contact for inbound calls. Assist with requests for PIN resets, on-line banking support, balance inquiries, customer maintenance requests, and all general banking questions. Handles incoming telephone calls in a timely and efficient manner by responding to inquiries, submitting requests to appropriate departments and following up when necessary, researching and/or correcting problems. Prepares written correspondence to customers when applicable. Counsel and advise customers by recommending the most appropriate accounts/services for their needs. Expand and maintain current customer relationships by performing outbound service calls to existing customers. Other duties as required. Qualifications: Position requires a background in basic banking operations and product knowledge. Excellent listening skills and professional phone etiquette are essential. Must be able to multi-task with ease. One to two years banking experience. Customer Service experience required.