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AmerisourceBergen Corporation Technical Product Specialist in FISKDALE, Massachusetts

Title: Technical Product Specialist Location: United States-Massachusetts-Fiskdale Job Number: 00002821 At Securos Surgical we’ve designed quality surgical products and services for over 20 years to help you provide animals with the best possible care. We design and manufacture Orthopedics, Instruments, and Sutures all delivered with the industry’s most personalized service. Securos products are sold exclusively through our distribution parent company, MWI Animal Health. As the SECUROS product expert, you will be the primary contact for SECUROS product information and solutions for MWI Sales Representatives as well as MWI & SECUROS customers. Answer technical questions from customers regarding SECUROS products via email, direct and queue calls, fax and in person. Provide order support, tracking and back order support, provide information for pricing and new product changes. Act as a liaison and main point of contact between SECUROS and MWI Sales Representatives. Develop and maintain strong professional relationships with key customers; developing the insights to ‘profile’ their individual characteristics Assist MWI Sales Representatives in constructing quotes, placing orders and or in providing SECUROS products solutions for customers. Communicate with Management on client issues, product feedback and customer requests. Make outbound calls to gather market data, conduct surveys, source new customers, and increase sales. Follow up on all outstanding customer issues or questions in a timely manner. Qualifications: Requires broad training in fields such as business administration, finance, sales, marketing, animal science, or similar vocations generally obtained through completion of a four year bachelor’s degree program. Preferably One (1) to three (3) years’ customer service, marketing/clinic/sales/customer service experience in the human health or veterinarian / animal health surgical field is preferred Ability to provide superior customer experiences Ability to collaborate with others and build trust and credibility. Ability to communicate effectively both orally and in writing. Excellent interpersonal, presentation and organizational skills Resolve client issues in a timely manner. A valid drivers’ license and good driving record are mandatory. Strong knowledge of Microsoft Office applications - specifically Excel, Word and PowerPoint Job: Operations