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Family Service Association - Fall River Vice President of Operations in Fall River, Massachusetts

  $1,000 Signing Bonus 

Join our team and help those in need!  

Family Service Association (FSA) is a well-established, private, comprehensive, private, non-profit social service agency committed to providing a wide array of high quality services designed to strengthen and support individual and families in need.  At FSA, are dedicated to having a welcoming workplace where everyone feels empowered and safe to be who they are. We celebrate diversity, because we know diverse teams create better outcomes. We know that in order for our services to be most effective, our employees must reflect the people we serve.  

Everyone belongs. Everyone is welcome to apply!


  Position Summary:

The position of Vice President of Operations (VPO) plans, organizes, and oversees all activities of agency support services and the overall administration of these departments.  This position is responsible for the development, management, and quality improvement activities of Human Resources, Information Technology, Quality Improvement, Communications, Facilities and Transportation.  Responsible for all departmental functions to  ensure a high level of service quality is provided to  all stakeholders, including the Board of Directors, clients, employees, interns, and volunteers.  As part of the Sr. Leadership Team, they are responsible to anticipate and advise on all related issues, including strategic planning.   

Responsibilities :

  • Train, advise, and coach employees and leadership regarding policy and procedures that align with the company's vision and mission.

  • Participate in the planning process for future development and growth of the agency, and ensure appropriate service support of those plans.  Develop support services consistent with agency purpose and the needs of the community. 

  • Oversee agency HR functions, including compliance with internal polices as well as laws and regulations.  Ensure all HR polices are up-to-date, and reflective of the organizations culture, values, and mission.    

  • Oversee the development, implementation and maintenance, of responsive, people-focused standards of service within the organization.  

  • Remain informed of national, regional and local developments and legal or regulatory issues that impact service operations and ensure the organization understands, adapts, and maintains compliance with all changes. 

  • Ensure organization-wide compliance with all laws and regulations related to IT, HR, Facilities, Communications, Transportation and COA accreditation.  Provide support to ensure efficient operations and program compliance activity as appropriate.  

  • Facilitate and ensure systems alignment and excellent communication within all areas of the agency. 


  • A minimum of 10+ years of leadership experience, including Human Resources, preferably in the nonprofit, social service, or similar industries.

  • Master’s degree in the field of Business Administration, or related field.  SHRM-CP or SMRM-CSP preferred.    

  • Demonstrated commitment to the agency’s mission, vision and values

  • Demonstrated ability to develop, cultivate, and maintain strong working relationships with internal and external stakeholders at all levels.

  • Ability to work in fast-paced environment and effectively balance competing priorities, with a high degree of coordination, communication, and.

  • Demonstrated exceptional leadership abilities and high-level decision-making skills.

  • Excellent interpersonal skills, with demonstrated ability to work with diverse groups of people with patience and flexibility.

  • Proficiency in MS Office suite.  And experience in configuring HRIS systems

    Generous benefits package includes:

  • Medical and dental insurance

  • Long-term disability insurance

  • Life insurance

  • 403B with agency contribution

  • Flexible Spending Accounts

  • Generous time off package including sick, vacation and eleven paid holidays.  

  • Wellness Activities

    Salary range maximum is $110,000.  This position is office based, with potential for one remote day per week.   

    We value a diverse workplace and encourage women, people of color, LGBTQIA individuals, people with disabilities, members of ethnic minorities, foreign-born residents, older members of society, and others from minority groups and diverse backgrounds to apply.

    We do not discriminate on the basis of race, gender, religion, color, national origin, sexual orientation, age, marital status, veteran status, or disability status. All employees of Family Service Association  are responsible for maintaining a work culture free from discrimination and harassment by treating others with kindness and respect.”


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