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Goodman Manufacturing Company Showroom Customer Service Representative in Fall River, Massachusetts


The Opportunity

Robinson Plumbing and Heating Supply Co.a member of Daikin Industries, its Bath Splash Showroom has been in operations for over 35 years, the Bath Splash Showroom has been serving the New England area; providing high quality kitchen and bath products. We proudly offer over 100 product lines that cater to every style and budget. We have recently renovated out showrooms for a more exciting customer experience. To learn more about Robinson feel free to browse the website: .

We currently have an opening for a Showroom CSR. If you have experience in kitchen and bathroom and are passionate about delivering excellent customer service, apply today at our website

The Showroom CSR plays an integral role in supporting the foundation of our showroom business. This role is responsible for providing an efficient and luxurious experience for all consumers who visit our showroom. The individual will work alongside our showroom consultants, outside sales and branch managers to increase both sales volumes and customer base.

Why work with us?

  • Benefits are effective on day one for all full-time direct hires

  • Training programs are available to help guide team members and develop new skills

  • Growth Opportunities - there is immense opportunities to grow your career

  • You will be part of a Global Company - our family brands are backed by Daikin Industries, Ltd.—an organization that brings opportunity to over 60,000 employees worldwide.

May include, in addition to;

  • Manage showroom phone line, contacting customers to confirm appointments, answering incoming phone calls and scheduling showroom consultations.

  • Enthusiastically work with customers to find what they need, answer questions, create solutions and ensure a smooth and quick sales process.

  • Educate customers on the selection process to create the kitchen and/or bath of their dreams.

  • Build lasting relationships with customers by attentively following up on inquires and purchases.

  • Actively communicate new products, sales programs and discounts via outbound calls and in-house discussions.

  • Update customer contracts, coordinate deliveries with the warehouse, and answer sales calls for general information

  • Develop sales leads and opportunities through walk in customers, internet enquires and leads generated by other promotional activities for drive business to the location.

  • Assist with the coordination of events, customer functions and other activities that will generate excitement and activity around the site.

  • Maintain showroom by ensuring products and product literature are current, presentable and clean.

  • Participate in on and offsite meetings, trainings, and showroom events as required.

  • Perform additional duties as needed.

Knowledge & Skills:

  • Knowledge of kitchen and bathroom supplies / products (fixtures, faucets, sinks, tubs, toilets, plumbing, etc)

  • Demonstrated successful inside sales skills

  • Effective and high quality Customer Service/Relationship management skills via walk-ins, phone, and email;

  • Positive, professional attitude, handling difficult customers with ability to diffuse negative situations

  • Developing rapport and effective listening skills

  • Professionalism – patience, poise and tact

  • Ability to deal with high volume customer traffic

  • Effective verbal and written communication skills including listening skills

  • Effective organizational skills and time management skills including ability to prioritize and multi-task

  • High level of attention to detail and accuracy

  • Ability to establish positive working relationships with internal and external customers and employees

  • Ability to use good judgement and strong work ethics and integrity on the job

  • General Microsoft Office skills (Outlook, Excel, Word) as well as working knowledge of data base applications


  • 3 plus years of supplying superior customer service experience, preferably within a showroom environment

  • 3 plus years of experience with sales of kitchen and bathroom products


High School diploma or GED equivalent minimum. College preferred.

Physical Requirements/Work Environment:

  • Must be able to perform essential responsibilities with or without reasonable accommodations

Qualified Applicants must be legally authorized for employment in the United States. Qualified applicants will not require employer sponsored work authorization now or in the future for employment in the United States.

The Company provides equal employment opportunity to all employees and applicants regardless of a person’s race, color, religion (including religious dress or grooming practices), creed, national origin (including language use restrictions), citizenship, uniform service member or veteran status, ancestry, disability, physical or mental disability (including HIV/AIDS), medical condition (including cancer and genetic characteristics), genetic information, request for protected leave, marital status, sex, pregnancy, age (over 40), sexual orientation, gender, gender identity or expression, political affiliation, or any other characteristic protected by law. The Company will comply with all federal and state regulations and statutes pertaining to individuals with disabilities.


ID: 2021-18061

Education: High School Diploma or Equivalent

Street: 195 Broadway