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Steward Health Care System Patient Access Coordinator - 20hours/week in Fall River, Massachusetts


Ensures the integrity of all data collected at time of registration to ensure accurate patient identification, help ensure patient safety collects and/or facilitates accurate and timely payment for services provided, and delivers superior customer service to internal and external customers.


  • Greets, receives and escorts patients as required and consistent with customer service guidelines

  • Collects and verifies patient demographic, insurance eligibility, and financial information/responsibility and accurately documents in hospital computer system(s)

  • Responsible for consistent and accurate use and execution of department SOP’s (established operating procedures) and supporting tools, software, websites

  • Identifies current and prior patient responsible balances, educates patients on their financial responsibilities, and collects same

  • Screens self pay patients, identifies potential solution(s), and facilitates solution application process (manual and/or electronic) or patient payment as appropriate

  • Interviews patients bedside as needed to facilitate timely and effective solutions (ED only)

  • Assists patients in establishing secured installments plans when applicable

  • Ensures all hospital and regulatory requirements are met (including, but not limited to, signatures, distributing patient rights, health care proxies, HIPAA requirements etc.)

  • Ensures completion of registration paperwork to facilitate efficient patient flow

  • Meets performance standards established by Patient Access leadership, including but not limited to: quality, collections, customer service, screening/solution rates, productivity)

  • Delivers exemplary customer service for patients in accordance with hospital expectations / guidelines

  • Works effectively with patient access peers and other hospital departments

  • Performs other duties as assigned


  • Aptitude for / familiarity with patient access tools, systems, and technologies

  • Excellent customer service/communications skills.

  • Comfortable with collection process

  • Comfortable with securing solutions for uninsured patients

  • Knowledge of Medical Terminology preferred.

  • Proven ability and/or expressed willingness to work as part of a team


  • Education: High School Diploma or equivalent required.

  • Experience: 1-2 years experience in a hospital/clinic/physician office or related field preferred

  • Certification/Licensure:

  • Software/Hardware: General comfort with computer systems / software applications

  • Other: